Intermediate Scrum Master

Amrod; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Amrod in South Africa seeks an Intermediate Scrum Master & Incident Administrator to drive Agile delivery across development squads and manage IT incidents impacting business systems.

The role balances Scrum Master duties—facilitation, delivery tracking, ceremonies, stakeholder alignment—and Incident Administration responsibilities—coordination, escalation, documentation, and RCA where required—to ensure predictable delivery and minimal operational disruption.

Responsibilities

• Sprint commitments delivered within agreed timeline.
• Facilitate Agile ceremonies effectively and efficiently.
• Maintain clear sprint visibility and progress tracking.
• Coordinate incident resolution across technical teams.
• Communicate incident status clearly to stakeholders.
• Document incidents and perform post-incident RCA when required.
• Track defect lifecycle from identification to closure.
• Collaborate with QA and development for quality resolution.
• Engage across business and technical stakeholders for alignment.
• Support planning, refining and release activities.
• Mentor IT teams and promote collaboration and accountability.

Job description

Job Purpose

The Intermediate Scrum Master & Incident Administrator facilitates Agile delivery within assigned development squads while also ensuring effective management, coordination, and resolution of IT incidents impacting business systems. The role operates across both Scrum Master responsibilities (including sprint facilitation, delivery tracking, Agile ceremonies, and stakeholder alignment) and Incident Administration duties (including incident coordination, prioritization, escalation management, and resolution tracking), with focus shifting based on delivery priorities and operational urgency. The incumbent ensures delivery predictability, team efficiency, and minimal disruption to business operations through structured Agile practices and disciplined incident management.

Key Performance Areas

Development Delivery

• Sprint commitments delivered within agreed timeline
• Effective facilitation of Agile ceremonies
• Clear sprint visibility and progress tracking maintained

Incident Administration

• Effective coordination of incident resolution across technical teams
• Clear communication of incident status to stakeholders
• Accurate incident documentation and post-incident reporting (RCA where required)

Defect Resolution

• Effective tracking of defect lifecycle from identification to closure
• Strong collaboration with QA and development teams to ensure resolution quality

Collaboration

• Strong cross-team alignment across business and technical stakeholders
• Proactive communication and dependency management
• Effective participation in planning, refining, and release activities

Mentorship & Team Contribution

• Active support and guidance provided to IT teams
• Contribution to a culture of collaboration and accountability
• Sharing of best practices in Agile and incident management