- Build and enhance Salesforce applications using:
- Apex classes and triggers
- Develop reusable, maintainable code following Salesforce best practices.
- Assist in the implementation of custom objects, fields, validation rules, and page layouts.
- Financial Services Cloud
- Experience Cloud
- Loyalty Management
- Agentforce (where applicable)
- Support business users with configuration requests and minor customizations.
- Assist in developing OmniStudio components such as Omni Scripts, Data Raptors, and Integration Procedures.
- Contribute to automation and workflow processes to improve operational efficiency.
4. Integration & Data Management
- Support integration of Salesforce with external systems using APIs or middleware tools.
- Assist in data migration, data quality validation, and reporting.
5. Troubleshooting & Support
- Diagnose and resolve system issues, data inconsistencies, and minor performance challenges.
- Provide support for end-users and assist in resolving configuration or functional issues.
- Work closely with senior developers, business analysts, and architects to translate business requirements into technical solutions.
- Participate in code reviews, technical discussions, and team meetings.
- Continuously learn and develop Salesforce technical skills.
Required Qualifications
- Bachelor’s Degree in:
- Computer Science
- Information Technology
- Software Engineering
Experience
- 2–5 years of Salesforce development experience
- Hands-on experience with:
- Apex and Triggers
- Exposure to Salesforce Clouds:
- Financial Services Cloud
- Experience Cloud
- Loyalty Management
- Agent force (preferred)
- Familiarity with OmniStudio components is a plus
Technical Skills
- Apex development and triggers
- Salesforce Flows and automation tools
- Custom objects, validation rules, page layouts
- REST/SOAP APIs and basic integration knowledge
- Git version control and basic CI/CD concepts
Preferred Certifications
- Salesforce Platform Developer I
- Salesforce Financial Services Cloud Consultant (advantageous)
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Strong communication and collaboration skills
- Commitment to quality and best practices
- Ability to learn quickly and adopt new Salesforce tools
Key Performance Indicators (KPIs)
- Timely completion of assigned development tasks
- Quality and stability of implemented Salesforce solutions
- Accuracy of Salesforce configuration and customizations
- Collaboration and contribution to team knowledge sharing
- Responsiveness in resolving system issues and support tickets