Insurance Support Specialist — 24/7 Global Team

WNS; Cape Town; On-site; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Training and development

International exposure

Team culture

Job summary

WNS, part of Capgemini, is seeking an entry‑level Customer Service Advisor in Cape Town. You will handle inbound enquiries, assist with insurance-related queries, and provide proactive support to customers and agents.

Join a dynamic team at multiple SA sites including Century City, Observatory and Newlands, with a dynamic 24/7 schedule and opportunities for growth and training. Fluency in English is essential and prior contact centre experience is preferred.

Qualifications

• Grade 12 / Matric certificate.
• 1 year of experience in a contact centre environment, or 12 months customer service experience (preferably within the insurance industry).
• International contact centre experience will be advantageous.
• Strong command of written and spoken English is essential.
• Must have a clear credit and criminal record.

Responsibilities

• Deliver outstanding customer service by assisting with a variety of insurance-related queries, including new business, renewals, policy amendments, and general enquiries.
• Confidently manage and resolve policy cancellations, reinstatements, and service-related concerns, turning challenges into positive outcomes.
• Serve as a knowledgeable expert across multiple online billing systems and agency portals, providing proactive support to both customers and agents.
• Use your communication skills to de-escalate concerns, resolve conflicts, and build strong, lasting relationships.
• Identify and act on new business opportunities, using sound judgment to support both customer needs and company growth.
• Accurately track and document customer interactions to ensure seamless service delivery.
• Take on additional responsibilities as needed, contributing to a collaborative and high-performing team.

Skills

Customer service

Communication skills

Multitasking

Typing

System navigation

Billing knowledge

English proficiency

Education

Grade 12 / Matric

Job description

WNS, part of Capgemini, is seeking an entry‑level Customer Service Advisor in Cape Town. You will handle inbound enquiries, assist with insurance-related queries, and provide proactive support to customers and agents.

Join a dynamic team at multiple SA sites including Century City, Observatory and Newlands, with a dynamic 24/7 schedule and opportunities for growth and training. Fluency in English is essential and prior contact centre experience is preferred.