Insurance Subject Matter Expert - Digital Transformation

Praesignis (Pty) Ltd; Gauteng; On-site; ZAR 900,000 - 1,600,000; Full time

Job summary

Praesignis (Pty) Ltd is seeking an experienced Insurance Subject Matter Expert (SME) to support a large-scale digital transformation programme in South Africa. The SME will ensure insurance processes and customer journeys are accurately reflected in digital solutions.

Responsibilities include translating business needs for technology teams, supporting analysis, and helping with validation, testing and risk management across enterprise-scale initiatives.

Qualifications

• Extensive experience within the insurance industry with strong practical domain knowledge.
• Proven experience supporting technology or digital transformation initiatives.
• Strong understanding of insurance business processes and customer journeys.
• Experience working with cross-functional business and technology teams.
• Ability to translate complex business processes into clear requirements and solution inputs.
• Experience working within Agile delivery environments.
• Strong stakeholder-management and communication skills.
• Experience working on enterprise-scale digital solutions.

Responsibilities

• Provide specialist insurance domain expertise across digital transformation initiatives.
• Translate insurance processes into inputs for tech and delivery teams.
• Support analysis and documentation of current and future-state insurance processes.
• Collaborate with Business Analysts, Product teams, Architects and Engineering teams.
• Contribute to digital customer journeys and application requirements.
• Identify business rules, dependencies and operational requirements.
• Help design digital solutions and workflows aligned to insurance processes.
• Review solutions to meet business and operational needs.
• Support integration of insurance processes with digital channels and backend platforms.
• Assist with requirements validation, testing and business acceptance.
• Identify risks early in delivery lifecycle.
• Support knowledge transfer to delivery teams and stakeholders.

Skills

Insurance domain knowledge

Agile delivery

Stakeholder management

Cross-functional collaboration

Requirements translation

Tools

API integration

Job description

Our client, a leading financial services organisation, is looking for an experienced Insurance Subject Matter Expert (SME) to support a large-scale digital transformation programme.

The successful candidate will provide specialist insurance domain knowledge to support the design and delivery of digital solutions, ensuring that business processes, customer journeys and requirements are accurately reflected in the technology solutions being delivered.

Key Responsibilities:

• Provide specialist insurance domain expertise across digital transformation initiatives.


• Translate insurance business processes and requirements into clear inputs for technology and delivery teams.


• Support the analysis and documentation of current and future-state insurance processes.


• Work closely with Business Analysts, Product teams, Architects and Engineering teams.


• Provide input into digital customer journeys and application requirements.


• Identify business rules, process dependencies and operational requirements.


• Support the design of digital solutions and workflows aligned to insurance processes.


• Review proposed solutions to ensure they meet relevant business and operational requirements.


• Support the integration of insurance processes with digital channels and backend platforms.


• Assist with requirements validation, testing and business acceptance.


• Identify potential business, operational and process risks early in the delivery lifecycle.


• Support knowledge transfer to delivery teams and other stakeholders.

Requirements

• Extensive experience within the insurance industry, with strong practical domain knowledge.


• Proven experience supporting technology or digital transformation initiatives.


• Strong understanding of insurance business processes and customer journeys.


• Experience working with cross-functional business and technology teams.


• Ability to translate complex business processes into clear requirements and solution inputs.


• Experience working within Agile delivery environments.


• Strong stakeholder-management and communication skills.


• Experience working on enterprise-scale digital solutions.

Advantageous Experience:

• Digital and mobile application delivery within insurance.


• Customer-facing digital platforms.


• Process automation and workflow orchestration.


• Business rules and decisioning.


• API and systems integration.


• Real-time processing.


• Financial services or banking environments.


• Experience supporting regulatory and operational requirements.