Team Leader - Funeral Plans & Life Cover

Isilumko Staffing (JHB; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Isilumko Staffing in Western Cape seeks an experienced Team Leader to lead a telesales team focused on Funeral Plans and Life Cover. You will coach, motivate, and drive the group to hit sales targets while ensuring compliance with FAIS and company standards.

The role requires deep experience in insurance telesales, strong people development skills, and a proven track record of achieving results in a fast-paced environment.

Qualifications

• NQF Level 7 qualification (Diploma, Bachelor's Degree, or equivalent).
• Minimum 3 years' experience in a Team Leader or supervisory role within a call centre or contact centre sales environment.
• Minimum 5 years' total experience in telesales, insurance sales, or contact centre sales environments.
• Proven track record leading teams that sell Funeral Policies and/or Life Cover products.
• Solid understanding of funeral and life insurance product structures, benefits, and regulatory requirements.
• Experience coaching, mentoring, and developing sales agents to reach peak performance.
• Strong knowledge of sales methodologies including needs analysis, objection handling, and closing techniques.
• Knowledge of compliance and legislative requirements within the SA insurance industry.

Responsibilities

• Lead, motivate, and manage a team of Telesales Agents selling Funeral Plans and Life Cover.
• Drive achievement of individual and team sales targets while maintaining service quality and compliance.
• Monitor daily sales performance, productivity, and conversion metrics, and implement improvements.
• Conduct regular one-on-one coaching and structured performance management sessions.
• Facilitate ongoing sales training, product knowledge sessions, and role-plays.
• Ensure adherence to FAIS regulations and internal standards.
• Analyse sales trends and implement targeted strategies to optimise output.
• Support recruitment, onboarding, and training of new team members.
• Manage disciplinary processes and labour-legal matters as per policy.

Skills

Leadership

Coaching

Performance management

Sales management

Regulatory compliance

FAIS knowledge

CRM proficiency

Microsoft Office

Education

NQF 7 qualification

Tools

CRM systems

Microsoft Office

Job description

Team Leader - Funeral Plans & Life Cover

LOCATION: Western Cape

EMPLOYMENT TYPE: Temp

RATE: Market related

Job Summary

An exciting opportunity exists for an experienced and results-driven Team Leader to join a high-performing telesales operation in Western Cape specialising in Funeral Plans and Life Cover products. The successful candidate will lead, coach, and develop a team of Telesales Agents while driving consistent achievement of sales targets and maintaining full regulatory compliance. This role is ideally suited to a proven insurance sales leader with a demonstrable track record in funeral and life insurance telesales environments and a genuine passion for people development.

Key Responsibilities

- Lead, motivate, and manage a team of Telesales Agents responsible for selling Funeral

Plans and Life Cover products, fostering a high-performance, target-driven team culture.

- Drive achievement of individual and team sales targets while maintaining high standards of service quality, compliance, and customer care.

- Monitor daily sales performance, productivity, and conversion metrics, implementing timely corrective actions and performance improvement strategies where required.

- Conduct regular one-on-one coaching, mentoring, and structured performance management sessions to enhance agent capability and effectiveness.

- Facilitate ongoing sales training, product knowledge sessions, role-plays, and objection-handling workshops to keep the team sharp and competitive.

- Monitor call quality and ensure full adherence to insurance industry compliance requirements, FAIS regulations, and internal company standards.

- Analyse sales trends and performance data, identify improvement opportunities, and

implement targeted strategies to optimise team output.

- Support the recruitment, onboarding, and training of new team members to ensure a smooth integration into the sales environment.

- Manage disciplinary processes, employee relations matters, and performance improvement plans in line with company policy and labour legislation.

- Prepare and submit accurate sales, performance, and operational reports to management, and serve as the first point of escalation for customer and agent-related concerns.

Requirements

- NQF Level 7 qualification (Diploma, Bachelor's Degree, or equivalent) is essential.

- Minimum 3 years' experience in a Team Leader or supervisory role within a call centre or contact centre sales environment.

- Proven, non-negotiable experience leading teams that sell Funeral Policies and/or Life Cover products.

- Minimum 5 years' total experience in telesales, insurance sales, or contact centre sales environments.

- Demonstrated track record of consistently achieving and exceeding sales and performance targets through effective team leadership.

- Solid understanding of funeral insurance and life insurance product structures, benefits, and regulatory requirements.

- Experience in coaching, mentoring, and developing sales agents to reach peak individual and collective performance.

- Strong knowledge of sales methodologies including needs analysis, objection handling, and closing techniques.

- Sound working knowledge of compliance and legislative requirements within the South African insurance industry.

- Computer literate with proficiency in CRM systems and the Microsoft Office suite; strong analytical and reporting capabilities.

Key Competencies

- Inspirational leadership

- Results-driven mindset

- Coaching and development

- Performance management

- Sales management acumen

- Strategic thinking

- Customer centricity

- Accountability and ownership

- Resilience under pressure

- Planning and organising

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