Insurance Claims Specialist - Customer Focus & Growth

Placements24; Paarl; On-site; ZAR 250,000 - 380,000; Full time

Job summary

Placements24 is seeking a meticulous Claims Handler in Paarl to manage incoming insurance claims. You will guide policyholders through the claims process, gather necessary information, and make informed decisions regarding claim validity and payment.

The role requires excellent communication, a keen eye for detail, and a commitment to high-quality service within the insurance sector, contributing to smooth claims operations and client satisfaction.

Qualifications

• Previous experience in a claims handling or customer service role.

Responsibilities

• Receive, review, and process insurance claims accurately and efficiently.
• Contact policyholders and other parties to gather information, clarify details, and explain the claims process.
• Assess claim validity based on policy terms and conditions, investigating any discrepancies.
• Determine the extent of liability and authorize payments within defined limits.
• Maintain clear and organized records of all claim-related communications and documentation.
• Respond to claimant inquiries and provide updates on claim status in a timely and professional manner.
• Identify potential fraudulent claims and escalate them for further investigation.

Skills

Communication skills

Attention to detail

Interpersonal skills

Claims management software

Working under pressure

Tools

Claims management software

Job description

Placements24 is seeking a meticulous Claims Handler in Paarl to manage incoming insurance claims. You will guide policyholders through the claims process, gather necessary information, and make informed decisions regarding claim validity and payment.

The role requires excellent communication, a keen eye for detail, and a commitment to high-quality service within the insurance sector, contributing to smooth claims operations and client satisfaction.