Insurance Claims & Customer Solutions Specialist

Telesure Investment Holdings (TIH); Johannesburg; On-site; ZAR 167,000 - 234,000; Full time

Job summary

TIH in Johannesburg is seeking a customer service professional to obtain and capture information from insured customers for claims settlement and to assist with administrative amendments and policy information.

You will respond to requests by phone or email, identify up-sell opportunities, ensure compliance with policies and regulatory codes, and support continuous improvement through accurate data handling.

Qualifications

• 2+ years customer service experience.
• Experience in financial services is advantageous.
• Matric / Grade 12 or SAQA equivalent.

Responsibilities

• Handle customer requests via phone and email and provide solutions.
• Obtain and capture information for claim settlements.
• Assist with policy amendments and information requests.
• Identify up-sell opportunities where appropriate.
• Ensure compliance with policies, regulatory codes, and SLAs.

Skills

Customer service

Communication skills

Problem solving

Adaptability

Education

Matric / Grade 12

Regulatory exam (Advantageous)

Job description

TIH in Johannesburg is seeking a customer service professional to obtain and capture information from insured customers for claims settlement and to assist with administrative amendments and policy information.

You will respond to requests by phone or email, identify up-sell opportunities, ensure compliance with policies and regulatory codes, and support continuous improvement through accurate data handling.