Insurance Claims Consultant - Expert Client Service

Standard Bank Group; Roodepoort; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Standard Bank Group is seeking an Insurance Consultant to provide a high level of service across Insurance Products to customers and SBIB Provincial Offices, SBSA Branches, underwriters and brokers. You will resolve policy queries and act as a subject matter expert on at least one Insurance Product under supervision.

The role requires a Diploma in Finance and Accounting and 2–3 years of insurance industry experience, including at least 2 years in a call centre environment.

Qualifications

• Diploma in Finance and Accounting
• 2–3 years insurance industry experience
• Minimum 2 years call centre/telephone experience
• Insurance product knowledge of at least 1 product

Responsibilities

• Provide a high level of service across Insurance Products types through multiple channels to customers, SBIB provinces, SBSA branches, underwriters and brokers
• Act as a subject matter expert on at least 1 Insurance Product under supervision

Skills

Interacting with People

Interpreting Data

Managing Tasks

Meeting Timescales

Providing Insights

Team Working

Upholding Standards

Client Knowledge

Client Retention

Client Servicing

Client Value Propositions

Insurance Principles

Insurance Products & Services

Education

Diploma in Finance and Accounting

Job description

Standard Bank Group is seeking an Insurance Consultant to provide a high level of service across Insurance Products to customers and SBIB Provincial Offices, SBSA Branches, underwriters and brokers. You will resolve policy queries and act as a subject matter expert on at least one Insurance Product under supervision.

The role requires a Diploma in Finance and Accounting and 2–3 years of insurance industry experience, including at least 2 years in a call centre environment.