Inside Sales Consultant – Packaging & Retail

J2E Placements; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

J2E Placements seeks two Internal Sales Consultants for its Hennopspark branch in Centurion. The role targets candidates with packaging/retail experience and strong customer service in a retail or wholesale setting.

You will handle product enquiries, quotations, orders and invoicing, while maintaining customer relationships and collaborating with warehouse staff to confirm stock and lead times. Proficient Afrikaans and English, plus Pastel skills, are essential.

Qualifications

• Grade 12.
• 2–5 years sales experience in retail, packing or wholesale environment would be to your advantage.
• Presentable appearance.
• Pastel Experience.
• Excellent verbal and written communication skills with fluency in Afrikaans and English.

Responsibilities

• Assist customers with product enquiries, pricing, availability and general sales queries.
• Prepare and process quotations, sales orders and invoices accurately.
• Follow up on quotations and outstanding customer enquiries.
• Answer incoming calls, emails and WhatsApp enquiries in a professional and helpful manner.
• Build and maintain good relationships with existing customers.
• Identify opportunities to increase sales and promote additional or alternative products where appropriate.
• Ensure customers receive correct information regarding products, pricing and lead times.
• Liaise with the warehouse and stock controllers to confirm stock availability and arrange customer collections or deliveries.
• Follow up on outstanding orders and keep customers informed of any delays or changes.
• Process customer orders accurately and ensure all relevant information is captured on the system.
• Handle customer complaints and queries professionally and elevate issues to management when necessary.
• Assist with new customer enquiries and gather the required information for opening new accounts.
• Maintain accurate customer records and ensure all sales documentation is completed correctly.
• Monitor outstanding orders, quotations and customer requests to ensure they are attended to within the required timeframes.
• Work closely with the sales team, purchasing department, warehouse and management to ensure smooth customer service.
• Meet sales targets and contribute towards achieving departmental and company sales goals.
• Ensure company procedures, pricing policies and sales processes are followed at all times.
• Provide professional and friendly customer service and represent the company in a positive manner.
• Perform any other reasonable duties related to the position as requested by management.

Skills

Sales experience

Presentable appearance

Verbal and written communication

Fluency in Afrikaans and English

Responsible and reliable

Willing to work hard

Education

Grade 12

2–5 years sales experience in retail/packing/wholesale

Tools

Pastel

Job description

J2E Placements seeks two Internal Sales Consultants for its Hennopspark branch in Centurion. The role targets candidates with packaging/retail experience and strong customer service in a retail or wholesale setting.

You will handle product enquiries, quotations, orders and invoicing, while maintaining customer relationships and collaborating with warehouse staff to confirm stock and lead times. Proficient Afrikaans and English, plus Pastel skills, are essential.