Innovation Project Manager - Service Delivery & Stakeholders

Technology Innovation Agency; Durban; Hybrid; ZAR 900,000 - 1,300,000; Full time

Job summary

Technology Innovation Agency seeks an experienced Telecoms Service Delivery Manager to oversee the delivery of telecommunications services for clients in and around East London. You will lead a team of technical specialists and collaborate with multiple departments to ensure timely deployments, quality outcomes, and exceptional customer satisfaction.

This hybrid role combines client-facing engagements with team leadership and requires strong communication, operational discipline, and a deep

Qualifications

• Bachelor's degree in Business, Telecommunications, or related field.
• Proven experience in Service Delivery Management within telecoms.
• Strong project management and client relationship skills.

Responsibilities

• Manage end-to-end delivery of telecommunications services from order to activation.
• Ensure timely, on-budget delivery that meets quality standards.
• Oversee performance of technical teams and external vendors.
• Build relationships with key clients and act as primary contact for issues.
• Refine service delivery processes to boost efficiency and satisfaction.
• Monitor metrics and report delivery status to senior management.

Skills

Service Delivery Management

Project management

Leadership

Client relationship

Education

Bachelor's degree in Business or Telecommunications

Tools

Service management tools

Job description

Our client is seeking an experienced Telecoms Service Delivery Manager to oversee the successful delivery of telecommunications services to their clients in and around East London. This role is responsible for ensuring that services are deployed on time, meet quality standards, and exceed customer expectations. You will manage a team of technical specialists and coordinate with various departments to guarantee seamless service operations and client satisfaction. This hybrid role allows for client-facing engagements and team leadership, fostering excellent communication and operational efficiency within the Eastern Cape region.

Our client is seeking an experienced Telecoms Service Delivery Manager to oversee the successful delivery of telecommunications services to their clients in and around East London. This role is responsible for ensuring that services are deployed on time, meet quality standards, and exceed customer expectations. You will manage a team of technical specialists and coordinate with various departments to guarantee seamless service operations and client satisfaction. This hybrid role allows for client-facing engagements and team leadership, fostering excellent communication and operational efficiency within the Eastern Cape region.

About the Role

Our client is seeking an experienced Telecoms Service Delivery Manager to oversee the successful delivery of telecommunications services to their clients in and around East London. This role is responsible for ensuring that services are deployed on time, meet quality standards, and exceed customer expectations. You will manage a team of technical specialists and coordinate with various departments to guarantee seamless service operations and client satisfaction. This hybrid role allows for client-facing engagements and team leadership, fostering excellent communication and operational efficiency within the Eastern Cape region.

Key Responsibilities

• Manage the end-to-end delivery of telecommunications services, from order placement to service activation.
• Ensure all services are delivered on time, within budget, and to the required quality standards.
• Oversee the performance of technical teams and external vendors involved in service delivery.
• Develop and maintain strong relationships with key clients, acting as a primary point of contact for service-related issues.
• Implement and refine service delivery processes to improve efficiency and customer satisfaction.
• Monitor service performance metrics and report on delivery status to senior management.

Requirements

• Bachelor's degree in Business, Telecommunications, or a related field.
• Proven experience in Service Delivery Management within the telecommunications industry.
• Strong understanding of telecommunications products, services, and network technologies.
• Excellent project management, leadership, and client relationship skills.
• Proficiency in using service management tools and methodologies.
• Ability to manage multiple projects simultaneously and work effectively in a hybrid environment.