Independent Internal Arbitrator (Contractor) — Fair Disputes

Sanlam Limited; Bellville; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Sanlam Limited invites an experienced professional to join as Internal Arbitrator (Independent Contractor) in South Africa. The role serves as Sanlam's internal adjudication authority for complaints and disputes, delivering objective and binding determinations within the dispute resolution framework.

The successful candidate will apply independence, impartiality, and equity, assess disputes with applicable legislation and policy, and contribute to product and process improvements while staying

Qualifications

• Relevant LLB or Bachelor of Law qualification.
• Significant experience in dispute resolution, adjudication, or ombud schemes.
• Knowledge of insurance regulatory frameworks and complaint governance.

Responsibilities

• Adjudicate complaints and disputes through conciliation, mediation, recommendations, and determinations.
• Issue final and binding determinations within the Arbitrator's jurisdiction.
• Apply independence, objectivity, and fairness in decision making.
• Assess disputes considering legislation, policy provisions, and equity.
• Identify trends and provide recommendations for business improvement.

Skills

Objectivity

Impartiality

Judgement

Communication

Education

LLB

Master of Laws (advantageous)

Job description

Sanlam Limited invites an experienced professional to join as Internal Arbitrator (Independent Contractor) in South Africa. The role serves as Sanlam's internal adjudication authority for complaints and disputes, delivering objective and binding determinations within the dispute resolution framework.

The successful candidate will apply independence, impartiality, and equity, assess disputes with applicable legislation and policy, and contribute to product and process improvements while staying