Inbound Travel Reservations Specialist — Cape Town

Cullinan Holdings Limited

Cape Town

On-site

ZAR 180,000 - 240,000

Full time

14 days+

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Job summary

African Diamond, part of Cullinan Holdings Limited, is seeking a detail-oriented reservations professional to manage inbound travel and group bookings from enquiry to invoicing. You will coordinate with hotels, transport, guides and activities for seamless itineraries in Southern Africa, while ensuring accurate data entry and timely documentation.

Join a dynamic team in Cape Town focused on delivering exceptional guest experiences and smooth on-ground operations in a fast-paced environment.

Qualifications

Experience in inbound travel, reservations or similar role.
Knowledge of South and Southern Africa destinations and services.
Proficient in reservations systems.
Strong communication and organisational skills.
Ability to work under pressure and meet deadlines.
Proactive and solutions-driven mindset.
Passion for delivering outstanding guest experiences.
Tourism qualification is a plus.

Responsibilities

Handle FIT and group bookings from enquiry to invoicing.
Coordinate with accommodation, transport, guides, meet and greet, and activities.
Load bookings accurately into the reservations system.
Prepare operational docs: rooming lists, vouchers, itineraries, confirmations.
Monitor bookings for accuracy and scheduling of services.
Liaise with guides and suppliers for on-ground delivery.
Process amendments, reconfirmations and travel queries.
Ensure compliance with internal procedures and deadlines.
Provide support to broader operations as needed.