In-Store Customer Support Specialist

Jonsson Workwear; South Africa; Remote; ZAR 320,000 - 520,000; Full time

Job summary

Jonsson Workwear is seeking a Remote Retail Customer Success Manager to strengthen client relationships and boost retention across a diverse retail client base in South Africa. You will act as a trusted advisor, understanding client needs and guiding them to maximize value from our retail solutions and services.

Responsibilities include building long‑term relationships with retail clients and monitoring client health to identify upsell opportunities, contributing to sustained satisfaction and

Responsibilities

• Build and maintain strong relationships with retail clients, acting as their primary point of contact.
• Proactively monitor client health and engagement, identifying opportunities for upselling and cross‑selling.

Job description

In Store Customer Support Specialist

Our client is searching for an experienced and dedicated Remote Retail Customer Success Manager to enhance customer relationships and drive retention across their diverse client base, working from anywhere in South Africa. This critical role focuses on ensuring clients derive maximum value from our client's retail solutions and services. You will act as a trusted advisor, proactively engaging with clients to understand their needs, provide strategic guidance, and ensure their continued satisfaction and loyalty. This is a key position within a forward‑thinking organization that values client partnerships.

About the Role

Our client is searching for an experienced and dedicated Remote Retail Customer Success Manager to enhance customer relationships and drive retention across their diverse client base, working from anywhere in South Africa. This critical role focuses on ensuring clients derive maximum value from our client's retail solutions and services. You will act as a trusted advisor, proactively engaging with clients to understand their needs, provide strategic guidance, and ensure their continued satisfaction and loyalty. This is a key position within a forward‑thinking organization that values client partnerships.

Key Responsibilities

• Build and maintain strong, long‑lasting relationships with retail clients, acting as their primary point of contact.
• Proactively monitor client health and engagement, identifying opportunities for upselling and cross‑selling.