Implementation Specialist

Exclusively Remote; South Africa; Presencial; ZAR 360 000 - 520 000; Tempo integral

Resumo da oferta

Exclusively Remote is seeking an Implementation Specialist to be the client's main contact during their transition. You will combine project management, client relationship skills, and payroll, timekeeping, and HR solutions to ensure a smooth onboarding.

The ideal candidate owns the end-to-end implementation, understands client needs, recommends solutions, and collaborates with internal teams to deliver every service.

Qualificações

• 2-5 years of experience in payroll implementation, client onboarding, or project management.
• Excellent verbal and written communication with owners and executives.
• Strong organizational skills to manage multiple projects.
• Attention to detail, accuracy, and follow-through.
• Proactive, resourceful, ownership mindset.
• Ability to learn complex systems and explain them simply.
• Ability to handle sensitive and confidential information.

Responsabilidades

• Enhance client experience and ensure smooth onboarding.
• Serve as main client contact, address challenges, drive completion.
• Conduct discovery calls to identify needs and propose solutions.
• Manage multiple implementations across departments.
• Configure payroll, timekeeping, and HR systems; ensure accurate setup.
• Train clients on their systems and ensure confidence.
• Communicate clearly with owners, executives, and teams.
• Support payroll go-live and handoff to ongoing support.

Conhecimentos

Payroll implementation

Client onboarding

Project management

Communication

Attention to detail

Ownership mindset

Independent work

Ferramentas

Payroll systems

Timekeeping software

HR software

Descrição da oferta de emprego

The Implementation Specialist is the client's main point of contact throughout their transition to our client, responsible for creating a smooth, welcoming, and positive onboarding experience.

This role combines project management, client relationship skills, and knowledge of payroll, timekeeping, and HR solutions. The ideal candidate takes ownership of the entire implementation, understands client needs, recommends solutions, and works with internal teams to ensure every service is successfully delivered.

Above all, we are looking for someone who is proactive, solution-oriented, and genuinely enjoys making complex processes feel simple and easy for clients.

Key Responsibilities

• Client Experience: Create a warm, professional experience, build trust, and make the transition to client as easy and stress-free as possible.
• Client Ownership: Serve as the client's main point of contact, proactively address challenges, and follow through until the implementation is complete.
• Discovery & Advisory: Conduct meaningful discovery calls to understand the client's business, identify needs, and recommend appropriate solutions and additional services.
• Project Management: Manage multiple implementations simultaneously, coordinate across departments, track outstanding items, and ensure all services included in the proposal are delivered.
• System Setup & Accuracy: Collect and validate client information, configure payroll, timekeeping, and HR systems, and ensure accurate setup before go-live.
• Client Training: Train clients on clients systems and ensure they feel confident using them independently.
• Communication: Communicate clearly and professionally with business owners, executives, and internal teams, making complex processes easy to understand.
• Implementation Completion: Support initial payrolls, confirm client readiness, and ensure a smooth handoff to ongoing support.

Qualifications

• 2-5 years of experience in payroll implementation, client onboarding, project management, or a related field.
• Excellent verbal and written communication skills, including confidence working with business owners and executives.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Exceptional attention to detail, accuracy, and follow-through.
• Proactive, resourceful, and solution-oriented, with a strong sense of ownership.
• Ability to work independently, collaborate across departments, and handle challenging client situations.
• Ability to learn complex systems and explain them in a simple, client-friendly way.
• Ability to handle sensitive and confidential information responsibly.

Preferred: Experience with payroll systems, earnings, deductions, tax withholding, timekeeping, or HR software.