Implementation Project Manager

HEKA Insights; South Africa; Hybrid; ZAR 600.000 - 900.000; Vollzeit

Zusammenfassung

HEKA Insights in Cape Town or Johannesburg is seeking a proactive Implementation Project Manager to lead client onboarding, configure solutions, and deliver tailored training for our SaaS platform.

You will coordinate across Client Acquisition, Client Success, CX, Training, Global Support, and Product teams to ensure a seamless client experience and successful adoption of our features.

Qualifikationen

• Bachelor’s degree or higher in a relevant field.
• 2–5 years in a client-facing software implementation role.
• Strong data query, reporting and analytical capabilities.
• Excellent written and verbal communication.

Aufgaben

• Lead client onboarding for 30–60 days to ensure a smooth transition.
• Oversee implementations to meet client objectives and timelines.
• Collaborate with cross-functional teams to tailor the client experience.
• Configure application and develop custom reports and dashboards.
• Create and manage complex data queries to measure impact.
• Deliver online and in-person training and provide ongoing support.
• Maintain detailed project plans and client records.

Kenntnisse

Client-facing

Data analysis

Communication

Organization

Ausbildung

Bachelor’s degree or higher

Jobbeschreibung

We are seeking a proactive and client-focused Implementation Project Manager to join our dynamic team in Cape Town or Johannesburg. In this full-time role, you will ensure a seamless onboarding experience for new clients by facilitating swift adoption of key features, configuring solutions to meet their needs, and delivering customized training sessions. If you have exceptional communication skills, a keen understanding of client requirements, and a drive for excellence in software implementation, we want to hear from you!

Key Responsibilities:

• Client Onboarding: Engage with new clients during the first 30 to 60 days of their subscription, ensuring a smooth and effective transition onto our platform.
• Implementation Management: Lead and oversee client implementations to guarantee timely setup and alignment with their objectives.
• Cross-Functional Collaboration: Work closely with teams such as Client Acquisition, Client Success, CX, Training, Global Support, and Product to deliver a tailored client experience.
• Application Configuration: Assist in setting up and configuring our application to meet clients’ desired outcomes, including the development of custom reports and dashboards.
• Data Analysis: Construct and manage complex Boolean logic queries to extract actionable insights and monitor the impact of clients’ marketing, PR, and social media campaigns.
• Training & Support: Conduct both online and in-person training sessions to enhance platform proficiency and support client success.
• Project Coordination: Prioritize project tasks, manage timelines, and maintain detailed project plans and client interaction records.

Qualifications:

• Education: Bachelor’s degree or higher in a relevant field.
• Experience: 2-5 years in a client-facing role related to software implementation, support, or client management.
• Analytical Skills: Proven ability to manage complex data queries and generate insightful reports.
• Communication: Exceptional written and verbal communication skills to clearly convey ideas and build strong client relationships.
• Organizational Abilities: Strong problem-solving, prioritization, and time management skills to effectively coordinate multiple projects simultaneously.

Language Skills:

• Fluency in French, Arabic, and English: Excellent proficiency in all three languages is essential.
• Fluency in other European languages: Preferable.
• Fluency in additional languages: An advantage.

Preferred Qualifications:

• Industry Insight: A deep understanding of and passion for media, news, and current affairs.
• Technical Acumen: Demonstrated experience with SaaS platforms and a track record of configuring solutions that exceed client expectations.

Location :

• Cape Town or Johannesburg, South Africa (Hybrid – Office)