Impact-Driven Data Analyst: Root-Cause Product Enhancements

Synergy AI (Pty) Ltd; Stellenbosch; Hybrid; ZAR 420,000 - 680,000; Full time

Job summary

Synergy AI (Pty) Ltd in Stellenbosch is seeking an analyst who uses data to uncover real problems, build the business case for fixes, and work with product teams to drive improvements end-to-end.

You will perform ad hoc analyses across product lines, do root-cause analysis, and present findings to senior stakeholders with a clear call to action. This role emphasizes data interpretation over data engineering, with a focus on SQL and cross-system data joining.

Qualifications

• Confident working with and interpreting data independently.
• Able to query multiple interrelated data sources and join them into a single view.
• Demonstrated root-cause analysis on real business problems.
• SQL important, but working level suffices.
• Strong stakeholder management: influencing and holding teams to remediation commitments.

Responsibilities

• Perform ad hoc data analyses and deep dives across client product lines.
• Conduct root-cause analysis to trace symptoms to underlying causes.
• Build business cases quantifying issues and opportunities.
• Partner with product teams to prioritise and drive remediation to closure.
• Present findings and recommendations to senior and executive stakeholders with a clear call to action.

Skills

Data analysis

Root-cause analysis

Data joining across sources

Executive stakeholder communication

SQL

Tools

Power BI

Python

Excel (Advanced)

Job description

Synergy AI (Pty) Ltd in Stellenbosch is seeking an analyst who uses data to uncover real problems, build the business case for fixes, and work with product teams to drive improvements end-to-end.

You will perform ad hoc analyses across product lines, do root-cause analysis, and present findings to senior stakeholders with a clear call to action. This role emphasizes data interpretation over data engineering, with a focus on SQL and cross-system data joining.