Hybrid Customer Support Specialist: Elevate Service

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Paid holidays

Performance-based bonuses

Job summary

Placements24 is seeking a reliable Customer Support Officer to join our client’s team in Nelspruit (Mbombela). This hybrid role offers direct client interaction, delivering outstanding service and support while balancing office presence with remote work.

The ideal candidate will have strong communication, active listening, and CRM experience, with a commitment to resolving issues and ensuring a positive customer journey in a dynamic business environment.

Qualifications

• Experience in customer support or client service roles.
• Strong communication and active listening skills.
• Proficiency with CRM software and standard office tools.
• Ability to manage multiple tasks and priorities.
• Commitment to delivering excellent customer satisfaction.

Responsibilities

• Respond to customer inquiries across multiple channels.
• Provide accurate information on products, services, and policies.
• Resolve complaints efficiently with first-contact resolution where possible.
• Document all interactions in the CRM system.
• Identify and escalate complex issues to relevant departments.
• Contribute to maintaining high customer satisfaction ratings.

Skills

Communication

Active listening

CRM software experience

Multitasking

Tools

CRM software

Job description

Placements24 is seeking a reliable Customer Support Officer to join our client’s team in Nelspruit (Mbombela). This hybrid role offers direct client interaction, delivering outstanding service and support while balancing office presence with remote work.

The ideal candidate will have strong communication, active listening, and CRM experience, with a commitment to resolving issues and ensuring a positive customer journey in a dynamic business environment.