Hybrid Service & Support Coordinator – Mining Solutions

Hexagon Mining; Johannesburg; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Flexible work arrangements

Career growth opportunities

Job summary

Hexagon Mining is seeking a Service & Support Administrator to join the EMEA team, providing essential administrative and operational support for service delivery. You will coordinate service orders, manage customer records, and liaise with finance for invoicing and costing, while ensuring compliance with internal processes and safety requirements.

You will collaborate with Service Engineers, Managers, Customer Success, Finance, and Logistics to ensure smooth contract execution, timely case

Qualifications

• Previous experience in an administrative, service coordination, or operational support role.
• Strong organizational and multitasking skills with high attention to detail.
• Good understanding of service delivery or customer support environments.
• Effective written and verbal communication skills.
• Ability to work with multiple stakeholders and support geographically distributed teams.
• Comfortable working with CRM and service management tools.
• Proficiency in Microsoft Office.
• Experience in a technical, engineering, or mining-related environment is advantageous.

Responsibilities

• Provide day-to-day administrative support to the Services & Support team.
• Create, maintain, and update service orders, cases, and customer records in service management systems (e.g. Salesforce/ replicon/ Discovery App).
• Coordinate service requests, including logging, tracking, and follow-up on support cases and escalations.
• Support SLA tracking, service reporting, and KPI data collection for management review.
• Assist with scheduling service activities, site visits, and customer engagements.
• Maintain accurate records for contracts, service documentation, and customer communications.
• Liaise with Finance to support invoicing, service costing, purchase orders, and related documentation.
• Support onboarding documentation and system access for new service team members.
• Ensure compliance with internal processes, safety requirements, and customer-specific procedures

Skills

Organizational skills

Multitasking

Written & verbal communication

Stakeholder coordination

Adaptability in service delivery

Education

Business/Office Administration diploma or certificate

Tools

Salesforce

ERP systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Hexagon Mining is seeking a Service & Support Administrator to join the EMEA team, providing essential administrative and operational support for service delivery. You will coordinate service orders, manage customer records, and liaise with finance for invoicing and costing, while ensuring compliance with internal processes and safety requirements.

You will collaborate with Service Engineers, Managers, Customer Success, Finance, and Logistics to ensure smooth contract execution, timely case