Hybrid Network Support Specialist (Tier 2/3)
Placements24
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Benefits offered by this job
Job summary
Placements24 is seeking a motivated Technical Support Specialist to join a leading IT infrastructure provider in East London, Eastern Cape. You will deliver advanced support for complex network issues, troubleshoot TCP/IP, DNS and VPNs, and balance remote and on-site tasks.
The role requires 3+ years in network tech support, hands-on experience with Cisco/Juniper/Ubiquiti gear, and relevant certifications. You will communicate clearly, document troubleshooting steps, and help maintain secure,
Qualifications
- Bachelor's degree or equivalent practical experience in IT field.
- Minimum 3 years in technical support focused on network infrastructure.
- Strong knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols.
Responsibilities
- Provide Tier 2/3 technical support for network infrastructure issues, including routers, switches, firewalls, and Wi-Fi.
- Diagnose and resolve complex hardware, software, and connectivity problems for clients.
- Perform remote troubleshooting and on-site support within East London as needed.
- Maintain accurate records in the ticketing system and collaborate with engineering and sales teams.
Skills
Education
Tools
Job description
Placements24 is seeking a motivated Technical Support Specialist to join a leading IT infrastructure provider in East London, Eastern Cape. You will deliver advanced support for complex network issues, troubleshoot TCP/IP, DNS and VPNs, and balance remote and on-site tasks.
The role requires 3+ years in network tech support, hands-on experience with Cisco/Juniper/Ubiquiti gear, and relevant certifications. You will communicate clearly, document troubleshooting steps, and help maintain secure,
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