Hybrid Customer Service Pro - Empathetic Support

Placements24; Benoni; Hybrid; ZAR 140,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Health & wellness benefits

Training & development

Collaborative team environment

Hybrid work in Benoni

Job summary

Placements24 in Benoni is seeking an empathetic Customer Service Representative to join our team. You will handle inquiries via phone, email, and in-person where needed, ensuring a positive customer experience and accurate CRM records.

The role offers a hybrid work arrangement in Gauteng, with opportunities to develop in customer service excellence and contribute to team success through proactive problem solving and effective communication.

Qualifications

• Proven experience as a Customer Service Representative or in a similar client-facing role.
• Excellent communication, active listening, and problem-solving skills.
• Proficiency with CRM software and customer service tools.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond promptly to inquiries via phone, email, and other channels.
• Resolve complaints and issues; escalate complex cases when needed.
• Provide accurate information about products, services, policies.
• Maintain detailed customer records in the CRM system.
• Identify customer needs and suggest suitable solutions.
• Contribute to team goals through individual and team performance.

Skills

Communication skills

Active listening

Problem solving

Organizational skills

Tools

CRM software

Job description

Placements24 in Benoni is seeking an empathetic Customer Service Representative to join our team. You will handle inquiries via phone, email, and in-person where needed, ensuring a positive customer experience and accurate CRM records.

The role offers a hybrid work arrangement in Gauteng, with opportunities to develop in customer service excellence and contribute to team success through proactive problem solving and effective communication.