Hybrid Client Relations Specialist - Finance | Mahikeng

Placements24; LegKraal Gate; Hybride; ZAR 350 000 - 550 000; Plein temps

Avantages offerts par ce poste

Bonuses

Medical aid

Retirement fund

Professional development

Hybrid work in Mahikeng

Résumé du poste

Placements24 in Mahikeng, North West, seeks a Client Relations Specialist to cultivate and maintain strong client relationships and deliver superior customer experiences. You will address inquiries, resolve issues, and coordinate with internal teams in a hybrid role based in Mahikeng.

Ideal candidates have 4+ years in client relations, superb communication, and a solid grasp of financial services. A Bachelor's degree is preferred, with proficiency in CRM and MS Office.

Qualifications

• 4+ years in client relations, account management, or client-facing role in financial services.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of financial products and services.

Responsabilités

• Build and nurture strong, long-term relationships with a portfolio of clients.
• Serve as the primary point of contact for client inquiries and requests.
• Proactively identify client needs and provide tailored solutions and advice.
• Facilitate communication between clients and internal departments.
• Manage client onboarding and ensure a seamless experience.
• Resolve client issues and complaints efficiently, escalating when necessary.
• Conduct regular client reviews to assess satisfaction and identify growth opportunities.
• Maintain accurate client records in the CRM system.
• Stay informed about financial products, services, and market trends.

Connaissances

Client relations

Communication

CRM software

Interpersonal skills

Financial services knowledge

Formation

Bachelor's degree in Finance/Business or related

Outils

CRM software

Microsoft Office

Description du poste

Placements24 in Mahikeng, North West, seeks a Client Relations Specialist to cultivate and maintain strong client relationships and deliver superior customer experiences. You will address inquiries, resolve issues, and coordinate with internal teams in a hybrid role based in Mahikeng.

Ideal candidates have 4+ years in client relations, superb communication, and a solid grasp of financial services. A Bachelor's degree is preferred, with proficiency in CRM and MS Office.