Hris Service Desk Administrator

Oryxalign Limited; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

OryxAlign is seeking an experienced HRIS Service Desk Administrator in Cape Town to support and maintain our HR systems, primarily Oracle HCM. You will act as the first point of contact for HRIS queries, triage tickets, and escalate complex issues to specialist teams.

You will build core HR systems expertise, become a proficient Oracle HCM user, and gradually take ownership of more complex tasks while collaborating with HR, IT and HRIS teams to drive governance, compliance and process

Qualifications

• Experience with a service desk or ticketing system.
• Strong administrative and organisational skills.
• Excellent attention to detail and data accuracy.
• Good communication with a customer-focused mindset.
• Ability to prioritise workload and manage multiple tasks.
• Experience with HRIS systems (Oracle HCM preferred).

Responsibilities

• Monitor and manage the HRIS service desk queue with timely responses.
• Triage requests and assign to appropriate teams.
• Track progress and communicate updates to stakeholders.
• Resolve routine system issues like password resets.
• Perform data uploads and maintain data integrity across HR systems.
• Collaborate with HR, IT, HRIS teams to improve processes.

Skills

Service desk

Ticketing system

Data integrity

Customer-focused

Attention to detail

HRIS systems

Communication

Multitasking

Tools

Oracle HCM

Job description

OryxAlign is a fast-growing Managed Services Provider delivering technology solutions and high-quality support services to a diverse client base. We have invested significantly in our people, systems and operational capability, and continue to grow our presence across our UK, Cape Town and Manila offices. Our business is built on delivering excellent service, developing trusted client partnerships and maintaining strong operational efficiency. In a fast-evolving technology market, we continue to strengthen our managed services offering and invest in the talent needed to support our clients, our growth and our long-term ambitions.

As we continue to grow, we are looking for an experienced HRIS Service Desk Administrator to join our Application Managed Services team. This role offers the opportunity to work closely with global stakeholders, supporting governance, compliance, and process improvement initiatives within a dynamic and collaborative environment.

Role Overview

We are seeking a motivated and detail-oriented HRIS Service Desk Administrator to support and maintain our HR systems, primarily Oracle HCM.

This role will act as the first point of contact for HRIS-related queries, responsible for triaging incoming service desk tickets (Jira Service Desk), resolving routine requests, and escalating more complex issues to specialist teams.

This is an excellent opportunity for someone looking to build core HR systems expertise, with structured development to become a proficient Oracle HCM user and take on increasingly complex system responsibilities over time.

Key Responsibilities

• Monitor and manage the HRIS service desk queue, ensuring timely response and resolution of tickets
• Triage incoming requests and assign to appropriate teams where necessary
• Track, update, and communicate progress on tickets to stakeholders
• Ensure adherence to SLAs and service standards

First-Line HRIS Support

• Resolve routine system issues such as:
• Password resets and access queries
• User account maintenance
• Basic system navigation support
• Provide guidance to end users on HR systems functionality

System Administration Tasks

• Perform data uploads and updates within Oracle HCM and other HR systems
• Maintain data accuracy and integrity across HR systems
• Support regular housekeeping activities (e.g., data validation, audits, clean-up)
• Build knowledge of Oracle HCM modules and HRIS processes
• Gradually take ownership of more complex queries and system tasks
• Participate in system testing, improvements, and small change initiatives
• Work closely with HR, IT, and HRIS teams to resolve issues and improve processes
• Identify recurring issues and suggest solutions to enhance user experience
• Contribute to documentation, knowledge base articles, and user guides

Skills & Experience

• Experience working with a service desk or ticketing system
• Strong administrative and organisational skills
• Excellent attention to detail and data accuracy
• Good communication skills with a customer-focused mindset
• Ability to prioritise workload and manage multiple tasks
• Experience with HRIS systems (Oracle HCM preferred, but not essential)
• Understanding of HR processes and data
• Experience with data uploads, spreadsheets, or system administration tasks

Personal Attributes

• Eagerness to learn and develop HR systems expertise
• Problem-solving mindset with a proactive approach
• Ability to work independently and as part of a team

What OryxAlign Offers

• A collaborative and supportive working environment.
• Opportunities to work with global clients and enterprise technologies.
• Ongoing professional development and training.
• Exposure to governance, compliance and digital transformation initiatives.
• Career progression opportunities within Managed Services and Governance, Risk & Compliance.
• Competitive salary and benefits package.

OryxAlign is committed to creating a diverse and inclusive workplace where everyone is treated with dignity and respect. We welcome applications from people of all backgrounds, experiences and perspectives and are committed to providing equal opportunities throughout the recruitment process and employment lifecycle.

HRIS Service Desk Administrator • Cape Town, Western Cape, ZA