Service Desk Engineer

Hollybank Trustees Ltd; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Benefits offered by this job

15 days leave plus one volunteer day

Medical aid allowance

Retirement annuity allowance with -4% employer contribution

Social events throughout the year

Technology Loans

Long service leave

Reward and recognition awards

Job summary

Hollybank Trustees Ltd in Cape Town is seeking a Service Desk Engineer to provide exceptional IT support and solve technical challenges. The role focuses on delivering 1st line support, managing tickets, and collaborating with other engineers to ensure service level agreements are met. Candidates should have strong customer service skills, experience in IT Service Desk environments, and knowledge of networking and Windows Server. Benefits include 15 days leave, medical aid allowance, and professional development opportunities.

Qualifications

• Strong customer service and communication skills.
• Ability to prioritise and manage workload in a fast-paced environment.
• Proactive problem-solving approach and attention to detail.

Responsibilities

• Providing 1st line telephone and technical support across a wide range of technologies.
• Managing and resolving support tickets efficiently.
• Collaborating with 2nd Line and Escalation Engineers to meet SLAs.

Skills

Customer service skills

Problem-solving

Networking knowledge

Experience in IT Service Desk environments

Education

Matric (Grade 12) or equivalent

IT-related tertiary qualification (Diploma or Certificate)

Tools

Office 365

Windows Server environments (2008–2016)

Ticketing systems

Job description

Location: On site / Bellville, Cape Town, South Africa
Job type: Permanent / Full-time
Sector and subsector: IT | Support & Infrastructure
Salary: Negotiable salary

Are you passionate about delivering exceptional IT support and solving technical challenges? Join OryxAlign as a Service Desk Engineer and become a key player in our dynamic and collaborative Service Desk team.

What You’ll Be Doing

• Providing 1st line telephone and technical support across a wide range of technologies.
• Managing and resolving support tickets efficiently, ensuring regular client updates.
• Collaborating with 2nd Line and Escalation Engineers to meet SLAs.
• Maintaining and updating client knowledge base documentation.
• Supporting colleagues across the engineering team and managing vendor tickets.
• Working as part of a shift rota covering contracted client hours (Monday to Friday).

What You’ll Bring

• Strong customer service and communication skills.
• Ability to prioritise and manage workload in a fast‑paced environment.
• Proactive problem‑solving approach and attention to detail.
• Experience in IT Service Desk environments.
• Knowledge of networking (routers, switches, firewalls) and basic configuration.
• Hands‑on experience with Office 365, Microsoft Desktop, and Windows Server environments (2008–2016), ideally in VMware ESXi or HyperV.

Education

• Matric (Grade 12) or equivalent (NQF Level 4) – essential
• IT‑related tertiary qualification (e.g. Diploma or Certificate in IT, Computer Science, or Information Systems) – preferred

Certifications

• CompTIA A+ – foundational hardware/software support
• CompTIA N+ – basic networking knowledge
• Microsoft Certified: Modern Desktop Administrator Associate or MCSA

Experience

• 1–2 years’ experience in a Service Desk or IT Support role
• Familiarity with ticketing systems and remote support too

What We Value

• A commitment to service excellence and continuous improvement.
• Strong interpersonal skills and emotional intelligence.
• A collaborative mindset and a passion for learning.
• Alignment with OryxAlign’s values and professional standards.

Benefits

Along with competitive salary and training and development you will receive leave entitlement of 15 days plus one volunteer day, medical aid allowance, retirement annuity allowance with -4% employer contribution.

• Social events throughout the year
• Technology Loans
• Long service leave
• Reward and recognition awards

Equal opportunities

OryxAlign is an equal opportunity employer who are committed to creating an inclusive environment for all employees. In accordance with the Employment Equity Act of South Africa, we actively promote diversity and the fair treatment of all individuals, regardless of race, gender, disability, age, religion, sexual orientation, or any other characteristic protected by law. We encourage applications from candidates who will contribute to the diversity of our team, especially those from historically disadvantaged groups.