Minimum requirements (Advantageous):
- Grade 12 (Matric).
- Relevant tertiary qualification in Human Resources Management, Industrial Psychology, Labour Relations or a related field (Diploma or Degree preferred).
- Minimum 4 years’ proven experience in a generalist HR Officer or similar HR role.
- Previous experience in a medium-sized or large organisation.
- Exposure to disciplinary hearings, poor performance management and CCMA processes.
- Experience working directly with department managers and senior management.
- Good working knowledge of South African labour legislation and employment practices.
- Practical experience in employee relations and disciplinary procedures.
- Experience with recruitment and selection processes.
- Experience in HR administration and employee lifecycle management.
- Basic understanding of payroll administration and leave management.
- Experience in preparing HR reports and maintaining employee records.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Good understanding of employee relations and conflict resolution.
- Ability to handle sensitive and confidential information.
- Strong organisational and administrative abilities.
- Excellent attention to detail and accuracy.
- Ability to work independently and manage multiple priorities.
- Strong problem-solving and decision-making skills.
- Confidence when dealing with management and employees at all levels.
- Ability to enforce company policies fairly and consistently.
- Professionalism, integrity and emotional maturity.
- Valid drivers’ license and own vehicle.
Duties and responsibilities include, but not limited to:
HR Administration and Employee Records
- Maintain accurate, complete and up-to-date personnel files for all employees.
- Draft, prepare and administer employment contracts, amendments, promotion letters, transfer letters and other employment-related documentation.
- Maintain employee records, including personal information, job descriptions, salaries, benefits and employment changes.
- Manage the onboarding and offboarding processes.
- Ensure all employee documentation is properly completed, signed and filed.
- Maintain and update the organisational structure and employee headcount.
- Prepare HR reports, statistics and management information when required.
- Ensure the confidentiality and security of all employee information in accordance with POPIA.
Employee Relations and Labour Legislation
- Provide guidance and support to management on employee relations matters.
- Facilitate and represent the company during the disciplinary processes, including drafting notices to attend disciplinary hearings, allegations, warnings and outcome letters.
- Manage and maintain records of verbal, written and final written warnings.
- Handle all disciplinary and grievance matters, including warnings, timeously and correctly.
- Assist with incapacity, poor performance and misconduct processes.
- Support managers in managing employee grievances, conflict and workplace disputes.
- Ensure that disciplinary and grievance procedures are conducted fairly and consistently.
- Handle CCMA-related matters, including preparing documentation and compiling supporting evidence and representing the company at the CCMA.
- Handle complex employee relations and disciplinary matters.
- Advise management on labour legislation an HR decisions.
Payroll and Benefits Administration
- Assist with monthly payroll administration and ensure that employee information is accurate and up to date.
- Process and verify changes relating to salaries, promotions, deductions, allowances and employee benefits.
- Verify attendance, working hours, overtime and leave information before payroll submission.
- Ensure that new appointments, terminations and salary adjustments are communicated to payroll timeously.
- Assist with UIF documentation and employee termination administration.
- Liaise with payroll and finance departments to resolve employee-related payroll queries.
Leave and Attendance Management
- Administer and monitor all employee leave applications and balances.
- Ensure leave is captured and approved in accordance with company policy.
- Monitor absenteeism, late-coming and attendance trends.
- Identify recurring attendance concerns and bring them to management's attention.
- Ensure that leave records are accurately maintained.
- Advise management and employees on leave entitlements in terms of the BCEA and company policies.
Performance Management and Employee Development
- Assist with the implementation and administration of performance management processes.
- Coordinate probation reviews and performance evaluations.
- Assist managers with performance improvement plans (PIPs).
- Monitor performance review deadlines and ensure that documentation is completed.
- Identify training and development needs in consultation with management.
- Assist with employee development initiatives and internal career progression.
HR Policies, Procedures and Compliance
- Assist in developing, reviewing and implementing HR policies and procedures.
- Ensure that employees are informed of company policies and workplace procedures.
- Monitor compliance with employment legislation and internal HR policies.
- Maintain accurate records for audits and statutory reporting.
- Ensure that all HR processes are consistently applied across departments.
- Identify gaps in existing HR processes and recommend improvements.
Employee Engagement and Workplace Culture
- Support employee engagement and wellness initiatives.
- Assist with organising employee events, recognition programmes and internal communications.
- Promote positive working relationships between employees and management.
- Assist in resolving workplace concerns and maintaining a professional working environment.
- Support the implementation of initiatives aimed at improving employee satisfaction and retention.
- Any other HR-related duties as required.