Housekeeping Supervisor

HotelJobs; Mkuze; On-site; ZAR 81,000 - 97,000; Full time

Job summary

HotelJobs in Mkuze, KwaZulu-Natal seeks an experienced Housekeeping Supervisor to lead daily housekeeping and laundry operations, ensuring guest satisfaction and high hygiene standards. The role requires strong leadership, attention to detail, and cross-department coordination to deliver exceptional service.

The candidate should have at least 3 years of housekeeping supervisory experience in a 4/5‑star setting, Grade 12, and ideally a hospitality qualification.

Qualifications

• Minimum of 3 years’ housekeeping supervisor/management experience in a 4/5‑star hospitality environment.
• Grade 12 qualification; formal hospitality degree advantageous.
• Strong leadership, communication, and organisational skills.
• Customer service oriented with high accountability.
• Computer literate with attention to detail.

Responsibilities

• Ensure smooth daily housekeeping and laundry operations.
• Train; motivate, and manage housekeeping staff.
• Schedule staff and ensure efficient use of resources.
• Oversee staff performance and guest housekeeping needs.
• Coordinate with other hotel departments for seamless operations.
• Ensure compliance with hygiene and cleanliness standards.
• Conduct daily room checks and maintain public area cleanliness.
• Purchase cleaning supplies and manage stock levels.
• Handle guest queries and complaints professionally.
• Implement procedures to maintain cleanliness across all hotel areas.
• Conduct daily meetings, staff handovers, rostering, and monthly stock takes.

Skills

Leadership

Communication

Organisational

Customer service

Computer literacy

Attention to detail

Education

Grade 12

Hospitality qualification advantageous

Job description

Introduction

A reputable 4‑star hotel in Mkuze, Kwazulu‑Natal is seeking an experienced Housekeeping Supervisor to oversee daily housekeeping and laundry operations. This is an exciting opportunity within the hospitality industry to ensure guest satisfaction, maintain high standards of hygiene, and lead a dedicated team. The role requires strong leadership, attention to detail, and the ability to coordinate across departments to deliver exceptional service.

Job Requirements and Description

• Minimum of 3 years’ housekeeping supervisor/management experience in a 4/5‑star hospitality environment.
• Grade 12 qualification; formal hospitality degree advantageous.
• Strong leadership, communication, and organisational skills.
• Customer service oriented with high accountability.
• Computer literate with attention to detail.
• Ensure smooth daily housekeeping and laundry operations.
• Train; motivate, and manage housekeeping staff.
• Schedule staff and ensure efficient use of resources.
• Oversee staff performance and guest housekeeping needs.
• Coordinate with other hotel departments for seamless operations.
• Ensure compliance with hygiene and cleanliness standards.
• Conduct daily room checks and maintain public area cleanliness.
• Purchase cleaning supplies and manage stock levels.
• Handle guest queries and complaints professionally.
• Implement procedures to maintain cleanliness across all hotel areas.
• Conduct daily meetings, staff handovers, rostering, and monthly stock takes.

Package R 8 000 per month

Live‑out position

Start Date: ASAP