Hotel Operations Manager

SkillsMap; Worcester; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

Sun International invites applications for a Hotel Operations Manager to lead hotel operations, maximise revenue and occupancy, and uphold 4- and 5-star standards. You will oversee rooms, F&B, guest relations, conferencing and related services, while driving excellence in service delivery and guest experience.

The role requires a 3-year degree in Hospitality/Business, 10+ years in hospitality, and proven leadership across multi-function hotel teams within a 5-star setting.

Qualifications

• 3-year Bachelor’s Degree in Hospitality Management, Business Management or related field.
• Minimum 10 years’ relevant hospitality experience.
• At least 3 years’ experience in a hospitality management role within a 5-star establishment.
• Strong background in Rooms Division Management, including Housekeeping, Front Office and/or Guest Relations, and/or Food & Beverage.
• Experience managing multiple hotel functions and operational teams.
• Experience managing Business Partners and Service Level Agreements.
• Experience managing hotel revenue, occupancy, budgets and operational expenses.
• Strong understanding of hotel standards, governance and operational compliance.
• Demonstrated people leadership, performance management and coaching experience.
• Experience driving customer experience and service excellence.
• Ability to work shifts in accordance with operational requirements.
• Ability to undertake local travel.

Responsibilities

• Translate Group and Business Unit strategies into operational plans and deliverables for the hotel.
• Drive hotel profitability through revenue maximisation, occupancy management, cost control and operational efficiency.
• Maintain and continuously improve hotel standards in line with 4 and 5-star grading requirements.
• Oversee operational standards across rooms, guest relations, food and beverage, conferencing and related hotel services.
• Identify new opportunities to improve products, services and operational processes.
• Analyse hotel and hospitality trends and introduce relevant product and service innovations.
• Manage hotel budgets, revenue strategies, CAPEX, forecasting and financial reporting.
• Lead, motivate and develop hotel teams while driving performance, engagement and succession planning.
• Maintain positive employee and labour relations across hotel operations.
• Drive the hotel's customer experience strategy and manage escalated guest matters.
• Analyse guest preferences and feedback to identify opportunities to improve the customer experience.
• Manage relationships with internal stakeholders, external service providers and business partners.
• Ensure appropriate governance, risk controls, audit compliance and adherence to relevant legislation.

Skills

Hotel Operations Management

Rooms & Yield Management

Front Office & Guest Relations

Banqueting & Conferencing

Food & Beverage Operations

Revenue & Occupancy Management

Budget & Financial Management

Leadership & People Coaching

SHE & Compliance

Stakeholder Relationship Management

Education

Bachelor’s Degree in Hospitality Management or related

Tools

Computer Proficiency

Job description

Hotel Operations Manager
Sun International
2026/10/04 Worcester

Job Reference Number: SI-1207
Department: A&G - HR : Human Resources
Business Unit:
Industry: Hotel/Catering/Hospitality/Leisure
Job Type: Permanent
Positions Available: 1
Salary: Market Related Sun International is looking for a Hotel Operations Manager to lead hotel operations and drive profitability, revenue and occupancy. The role will oversee hotel standards, operational performance, customer experience and people leadership while creating synergy across hotel functions to deliver exceptional guest experiences.

Job Description

The Hotel Operations Manager is responsible for driving the profitability and overall operational performance of the hotel, with a strong focus on maximising revenue and occupancy, maintaining hotel standards and delivering exceptional customer experiences.

The role leads and integrates multiple hotel functions, ensuring operational excellence across rooms, guest relations, food and beverage, conferencing and related services. It also carries shared accountability for the hotel operational budget, revenue targets and expense management while driving innovation, people performance and alignment across the property.

Core behavioural & Technical / proficiency competencies

Behavioural

• Continuous Improvement
• Integrity
• Teamwork
• Collaboration
• Transparency
• Adaptability
• Problem-Solving
• Customer Centricity
• Lifelong Learning
• Respect for Diversity

Technical

• Hotel Operations Management
• Rooms & Yield Management
• Front Office & Guest Relations
• Housekeeping Operations
• Food & Beverage Operations
• Banqueting & Conferencing
• Hotel Revenue & Occupancy Management
• Hotel Product & Service Innovation
• 4 & 5-Star Hotel Standards
• Customer Experience Management
• Financial & Budget Management
• Revenue Analysis & Forecasting
• CAPEX & Cost Management
• Labour Legislation
• SHE Legislative Compliance
• Business Acumen
• SLA & Contract Management
• Business Partner Management
• People Leadership & Coaching
• Stakeholder Relationship Management
• Operational Risk & Governance
• Computer Proficiency

The profile places particular emphasis on Rooms & Yield Management, F&B product knowledge, Banqueting & Conferencing, financial management, business acumen, labour and SHE legislation, SLA management and coaching.

Job Requirements

Qualifications

• 3-year Bachelor’s Degree in Hospitality Management, Business Management or a related field [Required] Hotel Operations Manager

Experience

• Minimum 10 years’ relevant hospitality experience
• At least 3 years’ experience in a hospitality management role within a 5-star establishment
• Strong background in Rooms Division Management, including Housekeeping, Front Office and/or Guest Relations, and/or Food & Beverage
• Experience managing multiple hotel functions and operational teams
• Experience managing Business Partners and Service Level Agreements
• Experience managing hotel revenue, occupancy, budgets and operational expenses
• Strong understanding of hotel standards, governance and operational compliance
• Demonstrated people leadership, performance management and coaching experience
• Experience driving customer experience and service excellence
• Ability to work shifts in accordance with operational requirements
• Ability to undertake local travel.

Key Areas of Responsibility

• Translate Group and Business Unit strategies into operational plans and deliverables for the hotel.
• Drive hotel profitability through revenue maximisation, occupancy management, cost control and operational efficiency.
• Maintain and continuously improve hotel standards in line with 4 and 5-star grading requirements.
• Oversee operational standards across rooms, guest relations, food and beverage, conferencing and related hotel services.
• Identify new opportunities to improve products, services and operational processes.
• Analyse hotel and hospitality trends and introduce relevant product and service innovations.
• Manage hotel budgets, revenue strategies, CAPEX, forecasting and financial reporting.
• Lead, motivate and develop hotel teams while driving performance, engagement and succession planning.
• Maintain positive employee and labour relations across hotel operations.
• Drive the hotel's customer experience strategy and manage escalated guest matters.
• Analyse guest preferences and feedback to identify opportunities to improve the customer experience.
• Manage relationships with internal stakeholders, external service providers and business partners.
• Ensure appropriate governance, risk controls, audit compliance and adherence to relevant legislation.