Hotel Operations Lead: Guest Experience & Team Growth

Phoenix Recruitment; Stellenbosch; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Phoenix Recruitment seeks an Assistant Hotel Manager for a 5* hotel near Franschhoek. The role focuses on enhancing operational efficiency and service quality under the Hotel Manager, leading the hotel team and supporting broader objectives.

You should excel in a fast-paced environment, be solutions-driven, and maintain high standards of delivery and people management. Staff transport is available from nearby towns.

Qualifications

• 5+ years of leadership experience in hotel management or similar role.
• Strong communication and interpersonal skills to manage guest relations.
• Proficiency in MS Office and internet tools.
• Ability to develop and monitor budgets and inventory control.

Responsibilities

• Deliver world-class service across the hotel and monitor guest feedback.
• Collaborate with departments to implement policies ensuring guest safety and preferences.
• Monitor stock usage and waste; optimize procurement and par levels.
• Develop systems to capture guest preferences while protecting privacy.

Skills

Team leadership

Communication

Financial acumen

Problem solving

Interpersonal skills

Education

Diploma in Hospitality Management

Tools

Protel PMS

Job description

Phoenix Recruitment seeks an Assistant Hotel Manager for a 5* hotel near Franschhoek. The role focuses on enhancing operational efficiency and service quality under the Hotel Manager, leading the hotel team and supporting broader objectives.

You should excel in a fast-paced environment, be solutions-driven, and maintain high standards of delivery and people management. Staff transport is available from nearby towns.