Assistant Hotel Manager

Phoenix Recruitment; Stellenbosch; On-site; ZAR 360,000 - 600,000; Full time

Job summary

Phoenix Recruitment seeks an Assistant Hotel Manager for a 5* hotel near Franschhoek. The role focuses on enhancing operational efficiency and service quality under the Hotel Manager, leading the hotel team and supporting broader objectives.

You should excel in a fast-paced environment, be solutions-driven, and maintain high standards of delivery and people management. Staff transport is available from nearby towns.

Qualifications

• 5+ years of leadership experience in hotel management or similar role.
• Strong communication and interpersonal skills to manage guest relations.
• Proficiency in MS Office and internet tools.
• Ability to develop and monitor budgets and inventory control.

Responsibilities

• Deliver world-class service across the hotel and monitor guest feedback.
• Collaborate with departments to implement policies ensuring guest safety and preferences.
• Monitor stock usage and waste; optimize procurement and par levels.
• Develop systems to capture guest preferences while protecting privacy.

Skills

Team leadership

Communication

Financial acumen

Problem solving

Interpersonal skills

Education

Diploma in Hospitality Management

Tools

Protel PMS

Job description

5* Hotel at a Wine Estate close to Franschhoek is looking for a passionate and skilled Assistant Hotel Manager.

The Assistant Hotel Manager’s role is to enhance the operational efficiency and service quality, under the guidance of the Hotel Manager, providing the exceptional service, manage the hotel team and support the underlying objectives within the Hotel.

You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment with a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.

Staff transport available from Franschhoek, Paarl and Stellenbosch

Duties

• Ensure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct guest feedback.
• Work with the relevant teams to ensure that policies, processes, and standards directly impacting guest safety, security, and preferences are effectively implemented.
• Monitor the usage of equipment and consumption of stock, ensuring efficiency and minimizing waste.
• Develop, implement, and monitor systems that capture and communicate guest preferences without compromising their privacy.
• Attend daily, weekly and monthly meetings as required to ensure that you are always on top of all developments within your team and the bigger organisation.
• Have detailed knowledge of all Front Office, Housekeeping and F&B procedures to ensure that constant guidance is provided.
• Create an environment that fosters positive employee engagement and commitment to their roles.
• Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
• Enforce discipline where necessary according to the Code of Conduct.
• Work with third-party suppliers to ensure excellent service to both the organization and the guests.
• Prepare and propose the annual budget, working closely with finance and purchasing to ensure inventory and par stock levels support consistent quality service.
• Manage department rosters, attendance and leave balances to control staffing costs.
• Monitor Night Auditors and ensure that they are maintaining the correct standards and procedures that accurate financials are captured daily.
• Reconciliation of all floats to be checked on a regular basis to rule out any discrepancies.
• Regularly train on all SOP’s and ensure that the team is up to date with all relevant procedures.
• Notice and communicate opportunities for quality improvement, ensuring follow-through on implementation.

Requirements

• Diploma in Hospitality Management
• Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
• Advanced computer skills including MS office, including e-mail and internet.
• Experience with Protel PMS advantageous.
• Valid driver's licence
• Ability to confidently operate within a fast-paced and challenging environment.
• Effective complaint handling.
• Demonstrate exceptional team leadership and management skills
• Superior communication and interpersonal skills
• Financial acumen
• Personal and professional integrity of the highest standard.