Hotel Duty Manager

HotelJobs; Stellenbosch; On-site; ZAR 320,000 - 420,000; Full time

Job summary

HotelJobs in Stellenbosch invites an experienced Duty Manager to take a visible, hands-on leadership role in a luxury property, overseeing Rooms Division and F&B in-day-to-day operations. The ideal candidate has 4+ years in a Duty Manager or Supervisory role at a 5-star hotel, exceptional guest engagement, service recovery skills, and calm, decisive leadership under pressure.

Opera, HubSpot and Dineplan experience is advantageous; own transport and weekend flexibility are required to support

Qualifications

• Minimum 4 years’ experience in a Duty Manager/Supervisory role in a luxury 5-star hotel.
• Strong Rooms Division & F&B operational knowledge.
• Exceptional guest engagement & service recovery skills.
• Calm, professional and solutions-driven leadership under pressure.
• Willingness to work shifts and weekends; own transport required.
• Experience with Opera; HubSpot & Dineplan advantageous.

Responsibilities

• A natural on-floor leader who connects departments and drives guest experiences.
• Lead daily floor operations, guest services and service recovery initiatives.

Skills

Guest engagement

Leadership

Problem solving

Decision making

Shift management

Tools

Opera

HubSpot

Dineplan

Job description

EXCITING NEW OPPORTUNITY | HOTEL DUTY MANAGER

A newly established leadership role for an experienced Duty Manager ready to take a visible, hands-on role in a luxury hotel environment.

What we’re looking for:

• Minimum 4 years’ experience in a Duty Manager/Supervisory role in a luxury 5-star hotel
• Strong Rooms Division & F&B operational knowledge
• Exceptional guest engagement & service recovery skills
• Confident leadership, decision-making & problem-solving ability
• Calm, professional and solutions-driven under pressure
• Experience with Opera; HubSpot & Dineplan advantageous
• Passion for sustainability and exceptional guest experiences
• Own reliable transport & flexibility to work shifts/weekends

A natural leader who thrives on the floor, connects departments and makes things happen.