Host

Workshop17; Johannesburg; On-site; ZAR 112,000 - 134,000; Full time

Benefits offered by this job

Medical Aid

Provident Fund

Job summary

Workshop17 Fourways in Johannesburg is seeking a friendly Host/Hostess to be the first welcoming face for our members and guests. You will manage front-of-house duties, ensure meeting spaces are well-prepared, and deliver a warm, 5-star experience in a fast-paced coworking environment.

With at least 2 years in hospitality or customer service, you combine a professional appearance with strong communication, multitasking skills, and comfort with digital systems.

Qualifications

• 2 years of hospitality, front-of-house or customer service experience.
• Experience in coworking, boutique hotels, events, or premium hospitality environments is advantageous.
• Exposure to administrative or basic financial processes is beneficial.

Responsibilities

• Manage the reception area and front-of-house responsibilities.
• Deliver a professional, welcoming experience to members and guests.
• Serve as the first point of contact and direct visitors appropriately.

Skills

Front-of-house

Customer service

Communication

Multitasking

Digital systems

Job description

Role: Host/ess

Location: Workshop17 Fourways - JHB

Benefits: Medical Aid and Provident Fund

Remuneration: R10,000.00 - R12,000.00

Working at Workshop17

Ready to join Africa’s #1 co-working space? Where individuals, teams and companies choose to work, meet and event. Our unique locations across Johannesburg, Cape Town, Paarl, Ballito and Mauritius offer our members a fully serviced, flexible, high-tech, co-working space, providing a platform for innovation, community, learning and culture.

Why work for us?

Besides being the best co-working place in Africa, we’re a dynamic and passionate team that works smart, in an energetic, fast-paced culture of service, responsibility and creative problem-solving. Goal-oriented? Ambitious? We’re all about upskilling, learning and self-improvement. Suppose you are a straight-talking, multi-tasking individual who’s all about customer service and can effortlessly handle heavy workloads and everyday glitches. In that case, we want you to be part of our growing team at Workshop17 Fourways.

Job brief

As Host/Hostess, you are the first impression and lasting memory of Workshop17 Fourways. From greeting members by name to ensuring meeting rooms are perfectly set up, you bring energy, attention to detail, and a passion for people into everything you do.

You are organised, proactive, solutions-focused, and always one step ahead. No task is too small when it comes to delivering a 5-star experience.

General Scope Of Work

Reception & Hosting

• Manage the reception area and all front-of-house responsibilities.
• Deliver a professional and welcoming experience to all members and guests.
• Serve as the first point of contact and direct visitors appropriately.
• Maintain a polished and organised front desk environment at all times.

Community Management Support

• Assist with member onboarding and offboarding processes.
• Conduct walkthroughs and daily space checks.
• Assist with member requests (parking, access, etc.), and manage, resolve, or escalation member queries timeously.
• Guide members in using the member platform.
• Coordinate office customisation requirements (welcome packs, office setup, etc.).
• Support community engagement initiatives and member events.
• Manage ‘pre-paid’ membership top-ups.

Financial Administration

• Update daily payment tracking sheets accurately and assist with debt recovery.
• Assist with procurement, invoices and other finance procedures.
• Capture leads, sales data, and relevant system updates.

Operations and Facilities Support

• Assist with general facilities management and maintenance coordination.
• Log maintenance issues and ensure resolution or escalation.
• Monitor space cleanliness and room setups daily.
• Manage stock levels of consumables and stationery.

Events & Meeting Room Support

• Assist with managing meeting room bookings for members and external clients.
• Ensure meeting rooms are set up according to client specifications.

Client Experience

• Deliver consistent service to members and guests by providing proactive solutions and exceeding client expectations.
• Respond to all queries promptly and professionally.

Team Support

• Provide general support to the location team and assist across departments when required.
• Complete scheduled and ad hoc tasks efficiently and on time.

Experience

• 2 years of experience in hospitality, front-of-house, customer service, or a similar service-driven role.
• Experience in coworking, boutique hotels, events, or premium hospitality environments is advantageous.
• Exposure to administrative or basic financial processes is beneficial.

Skills & Attributes

• Naturally warm, confident, and people-oriented.
• Passion for hospitality and delivering exceptional service.
• Strong verbal and written communication skills.
• Excellent organisational and multitasking abilities.
• Close attention to detail and pride in presentation.
• Proactive problem-solver who remains calm under pressure.
• Comfortable using digital systems and updating platforms.
• Professional appearance and demeanour.