Hospitality Manager

Wild Dreams Hospitality; Hoedspruit; On-site; ZAR 706,000 - 1,060,000; Full time

Job summary

A luxury game lodge in South Africa is seeking an experienced Hospitality Manager to lead guest experience operations. The ideal candidate will have a diploma in Hospitality or Lodge Management and 3-5 years of experience in a 5-star lodge. Responsibilities include overseeing personalized guest interactions, managing beverage stock control, and leading a passionate team. This live-in position offers meals, a pension fund, and a structured leave cycle of 21 days on, 7 days off.

Benefits

Meals provided

Pension fund

Structured leave cycle (21 days on, 7 days off)

Qualifications

• 3-5 years experience in a 5-star boutique lodge or Big 5 reserve.
• Experience in purchasing and stock management systems.
• Valid Code 8 Drivers License and own vehicle.

Responsibilities

• Deliver personalized, world-class guest interactions.
• Ensure smooth operation of all dining experiences.
• Lead the Guest Delight team focused on warmth and detail.

Skills

Diploma in Hospitality or Lodge Management

Strong beverage knowledge

Proven administrative and stock control skills

Hospitality and service training experience

Computer literacy (PAN knowledge is a plus)

Education

Diploma in Hospitality or Lodge Management

Job description

Overview

This role calls for a dynamic hospitality professional to lead guest experience operations at a luxury game lodge. With a strong focus on personalized service, beverage stock control, and team development, the Hospitality Manager ensures every guest feels genuinely welcomed and pampered. The position blends hands-on leadership with administrative precision, ideal for someone passionate about food, wine, and creating unforgettable safari moments.

Candidate Qualifications

• Diploma in Hospitality or Lodge Management
• 3-5 years experience in a 5-star boutique lodge or Big 5 reserve
• Strong beverage knowledge
• Proven administrative and stock control skills
• Experience in purchasing, stock management systems, and conducting stocktakes
• Hospitality and service training experience
• Valid Code 8 Drivers License and own vehicle
• Proficiency in stock control and beverage management
• Basic accounting and analytical skills
• High attention to detail and organizational ability
• Computer literacy (PAN knowledge is a plus)

Candidate Responsibilities

• Deliver personalized, world-class guest interactions
• Ensure smooth operation of all dining experiences: breakfast, lunch, high tea, dinner, bush dinners, and drink stops
• Build rapport with guests and foster repeat visits
• Lead the Guest Delight team with a focus on warmth, care, and attention to detail
• Collaborate with food service teams to exceed expectations
• Oversee beverage stock control systems and purchasing
• Monitor stock levels, expiry dates, and reconcile usage vs sales
• Manage storerooms, fridges, and cellar readiness
• Conduct monthly stocktakes and meet sales targets
• Handle weekly administration, invoices, and GRVs

Live-in position with meals, pension fund, and structured leave cycle (21 days on, 7 days off)