Hospitality Administrative & Records Specialist

Protea Hotels by Marriott®; Durban; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Protea Hotels by Marriott seeks an Administrative & Records Management professional at 14 Palm Boulevard, Umhlanga Rocks, Durban 4320, South Africa, to enter, update, and retrieve information, maintain records and compliance data, and support maintenance and hotel operations.

The role requires Grade 12, a related diploma, proficiency in Microsoft Office, and 2–3 years of admin experience in hospitality or facilities management; responsibilities include filing systems, audits, and timely

Qualifications

• Grade 12 (Matric) is essential.
• Diploma or Certificate in Business Administration, Office Administration, Facilities Management, Hospitality Management, or a related field will be advantageous.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Valid driver's license will be advantageous.

Responsibilities

• Enter, update, and retrieve information from computer databases and tracking systems to maintain accurate records, files, maintenance requests, audit documentation, and compliance data.
• Prepare letters, reports, memos, presentations, spreadsheets, and other business documents using Microsoft Office applications.
• Create, maintain, and manage both electronic and paper-based filing systems for maintenance records, audits, inspections, compliance reports, service contracts, and operational documentation.
• Compile, copy, sort, scan, upload, and file records related to maintenance activities, business transactions, audits, and hotel operations.
• Handle incoming and outgoing correspondence and ensure timely distribution of information to relevant departments.
• Operate standard office equipment and utilize computer systems to enter, track, and locate work-related information efficiently.
• Develop and maintain trackers for preventative maintenance schedules, upcoming audits, compliance deadlines, inspections, projects, and events to ensure timely completion and follow-up.
• Monitor and update audit and compliance portals, ensuring all evidence and required documentation are uploaded accurately and within prescribed deadlines.

Skills

Organizational skills

Time management

Attention to detail

Document management

Communication skills

Confidentiality

Cross-department collaboration

Customer service

Compliance monitoring

Education

Grade 12

Diploma in Business Administration

Microsoft Office proficiency

Tools

Microsoft Office Suite

Job description

Protea Hotels by Marriott seeks an Administrative & Records Management professional at 14 Palm Boulevard, Umhlanga Rocks, Durban 4320, South Africa, to enter, update, and retrieve information, maintain records and compliance data, and support maintenance and hotel operations.

The role requires Grade 12, a related diploma, proficiency in Microsoft Office, and 2–3 years of admin experience in hospitality or facilities management; responsibilities include filing systems, audits, and timely