High-Impact Debt Collections Call Centre Leader

Ubuntu RM; Gauteng; Vor Ort; ZAR 520.000 - 760.000; Vollzeit

Zusammenfassung

Ubuntu RM is seeking a capable Call Centre Manager - Debt Collections to lead a high-volume debt recovery operation in Gauteng. You will develop strategies to maximise recoveries, coach agents, and manage client portfolios across government and corporate sectors.

You will monitor key KPIs, ensure compliance with laws and policies, and produce regular performance reports. A strong background in debt collection, CRM, and high-volume team leadership is essential for success.

Qualifikationen

• Grade 12 is required; related qualification advantageous.
• Minimum 5 years' contact centre experience.
• Minimum 3 years' management or senior supervisory experience.
• Proven experience in debt collection or revenue recovery.
• Experience managing high-volume portfolios and collection teams against measurable targets.
• Strong leadership, negotiation, communication and analytical skills.
• Experience with CRM, dialler systems, debt collection systems and Excel/reporting tools.

Aufgaben

• Manage and lead the daily operations of a high-volume debt collection call centre.
• Develop and implement effective collection strategies to maximise recoveries.
• Coach and motivate collection agents to achieve targets.
• Monitor KPIs including collections, recovery rates, productivity, contactability and payment arrangements.
• Oversee outbound calling, debtor enquiries, payment arrangements, follow-ups, escalations and pre-legal collections.
• Ensure compliance with legislation, confidentiality, and company policies.
• Prepare daily, weekly and monthly performance reports for management and clients.
• Analyse portfolio performance and implement corrective actions.

Kenntnisse

Leadership

Negotiation

Communication

Analytical skills

CRM

Excel

Debt collection experience

Ausbildung

Grade 12

Related field qualification (Contact Centre Management / Debt Collection / Credit Management / Business Management / Finance)

Tools

CRM

Dialer systems

Debt collection systems

Excel/reporting tools

Jobbeschreibung

Ubuntu RM is seeking a capable Call Centre Manager - Debt Collections to lead a high-volume debt recovery operation in Gauteng. You will develop strategies to maximise recoveries, coach agents, and manage client portfolios across government and corporate sectors.

You will monitor key KPIs, ensure compliance with laws and policies, and produce regular performance reports. A strong background in debt collection, CRM, and high-volume team leadership is essential for success.