HEC Network Operations 2nd Level Support

Boardroom Appointments; Pretoria; On-site; ZAR 350,000 - 550,000; Full time

Job summary

HEC Network Operations is seeking a 2nd Level Support engineer to maintain the stability, performance and security of the network. You will handle complex incidents and service requests, and collaborate with Network Ops 3rd Level Support.

Ideal candidates have 3–5 years in enterprise/network environments, experience with monitoring/orchestrator tools, knowledge of security aspects, and ITIL knowledge or certification. Customer-facing engineering experience is a plus.

Qualifications

• Minimum 3-5 years experience as a network engineer in enterprise data centers.
• Experience with ITIL processes and customer-facing engineering roles.
• Familiarity with monitoring/orchestrator tools and security aspects of systems.

Responsibilities

• Ensure stability, performance and security of the HEC network.
• Handle Service Requests and Incident Management tasks.
• Collaborate with Network Ops 3rd Level to identify unknown errors.
• Document findings in the Known Error Database (KEDB).
• Assist Service Desk and Level 1 staff to take on more tasks.

Skills

Complex network issues

Monitoring/orchestrator tools

Security knowledge

Education

ITIL knowledge

ITIL certification

Job description

HEC Network Operations 2nd Level Support

About the job HEC Network Operations 2nd Level Support

HEC Network Operations 2nd Level Support

MinimumRequirements:

Experience

• Minimum 3-5 years relevant experience, working as a network engineer in enterprise production or data center environments

Technical Skills

• Ability to process more complex network issues with a high degree of autonomy
• Working on monitoring/ orchestrator tools
• Knowledge of security aspects of systems

Other Skills

• Foundational ITIL knowledge
• ITIL certification/s
• Experience in a customer-facing engineering role

Responsibilities:

• Ensure stability, performance, and security of the HEC network
• Perform tasks associated with Service Requests and Incident Management Processes.
• Work with Network Ops 3rd Level Support on identifying unknown errors
• Document findings in the Known Error Database (KEDB).
• Assist Service Desk and Level 1 support staff to incrementally take over more tasks.