Senior Network Engineer

Boardroom Appointments; Cape Town; On-site; ZAR 700,000 - 980,000; Full time

Job summary

Boardroom Appointments is seeking a Senior Network Engineer to provide proactive client network support in the Western Cape. You will monitor, diagnose, and resolve complex incidents to maintain SLA performance and service quality.

You will design and implement LAN/WAN solutions, assist with optimization, and mentor junior engineers. Strong TCP/IP knowledge and CCNP certification are required, with experience in Cisco SD-WAN highly valued.

Qualifications

• CCNP certification is required or actively pursued.
• Strong TCP/IP networking knowledge and routing protocols.
• Experience with Cisco SD-WAN and Viptela is preferred.

Responsibilities

• Maintain and optimize client network infrastructure to meet SLA.
• Configure, install, test and operate client networks on site.
• Respond to alerts and perform proactive diagnostics.
• Identify root causes, coordinate with vendors, and document fixes.
• Mentor junior staff and share best practices.

Skills

Communication

Planning & project

Pressure handling

Active listening

Client focus

Adaptability

Mentoring

Education

CCNP certification

Tools

Wireshark

Protocol Analyzer

IPAM

RADIUS

Job description

The Senior Network Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions.

Duties and responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
• Perform necessary checks, apply monitoring tools, and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and elevate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct monthly review of incidents and service requests, analyze, and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by company
• Proactively identify opportunities for work optimization including opportunities for automation of work
• Troubleshooting and resolution of complex network issues including Fault management
• Consult and advise customers regarding network related requirements
• Design networking and related technology solutions to meet customer requirements
• Prep, configure and install network and related/integrated solutions
• Documentation and reporting where required As Built, Design, standard builds, Fault description, Resolution and Root Cause Analysis, Surveys and Assessments, Reports as needed
• Mentoring of colleagues and peers both in the Networking arena and others
• Standby and after-hours escalation point for support issues
• Focus on service availability and IPSLA requirements

Qualifications, skills and experience:

• Ability to communicate and work across different cultures and social groups
• Ability to plans activities and projects well in advance, and considers possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey
• Understanding of TCP/IP and networking protocols
• OSPF, EIGRP, QoS and Multicast configuration and troubleshooting understanding BGP
• layer 2 networking, including STP, VLANs and port channel/Ether channel technology, etc.
• layer 3 networking, including dynamic routing protocols (like the ones mentioned above) and HSRP/VRRP/GLBP/SVI, etc.
• CCNP with solid SD WAN experience
• Cisco SD-WAN Viptela knowledge with OMP routing protocols
• Experience with various tools such as Protocol Analyzer, IPAM, RADIUS, etc.
• VxLAN knowledge would be advantage
• Network Packet captures and analysis (Wireshark)
• Development/Automation/Scripting knowledge (Python)