Head of Solution Architecture & Services - Sub-Saharan Africa

Exclusive Networks Deutschland GmbH; Forest Hills; Hybrid; ZAR 1,800,000 - 3,000,000; Full time

Job summary

Exclusive Networks Deutschland GmbH is seeking a strategic Head of Solution Architecture and Professional Services to lead a distributed team across Sub-Saharan Africa. You will shape governance, forecasts, and delivery while partnering with sales and architecture to expand services-led revenue and improve customer outcomes.

The role requires proven leadership across multiple countries, deep cybersecurity knowledge, and a track record of scaling professional services and governance processes in

Qualifications

• Proven leadership experience managing technical, consulting, solution architecture, or professional services teams across multiple countries or regions.
• Strong understanding of cybersecurity technologies, architectures, and industry trends.
• Experience building and scaling professional services practices.
• Demonstrated ability to improve operational processes, governance, utilisation management, and service delivery effectiveness.
• Strong commercial acumen with the ability to identify and develop services-led revenue opportunities.
• Excellent stakeholder management, communication, and leadership skills.
• Experience working within a distributed and multicultural team environment.

Responsibilities

• Lead and manage the Solution Architecture and drive the target for Professional Services team across Sub-Saharan Africa.
• Establish clear operating processes, governance, and performance standards for a distributed regional team.
• Drive operational excellence by improving back-office processes, including Statements of Work (SOW) creation, project administration, time tracking, utilisation reporting, and hours logging.
• Ensure accurate forecasting, resource planning, project governance, and service delivery management.
• Develop the team's ability to identify, position, and deliver Professional Services opportunities that drive customer value and business growth.
• Build stronger engagement between sales, solution architecture, and services teams to increase services attachment rates and customer success.

Skills

Leadership

Cybersecurity knowledge

Solution architecture

Governance

Commercial acumen

Stakeholder management

Multicultural team experience

Job description

Exclusive Networks Deutschland GmbH is seeking a strategic Head of Solution Architecture and Professional Services to lead a distributed team across Sub-Saharan Africa. You will shape governance, forecasts, and delivery while partnering with sales and architecture to expand services-led revenue and improve customer outcomes.

The role requires proven leadership across multiple countries, deep cybersecurity knowledge, and a track record of scaling professional services and governance processes in