Head of Region - NGF

Norman Goodfellows (Pty) Ltd; South Africa; On-site; ZAR 1,800,000 - 3,000,000; Full time

Job summary

Norman Goodfellows (Pty) Ltd is seeking a Head of Region for KwaZulu-Natal to drive overall regional performance, overseeing sales, distribution, warehousing, and customer profitability. The role requires strong leadership of a multi-functional team and a focus on sustainable revenue growth and operational discipline.

The incumbent will balance strategic planning with hands-on execution across channels, ensuring strong cash collections, pricing discipline, and long-term regional profitability.

Qualifications

• Bachelor's Degree in Commerce, Business, Supply Chain, Logistics or related field.
• Over 5 years' senior management experience within FMCG, beverage distribution, wholesale or retail.
• Experience managing a distribution centre.
• Experience leading multi-functional teams.
• Experience managing large customer accounts.
• Experience negotiating commercial agreements.
• Strong financial and business management capability.
• Experience managing operational budgets and P&L accountability.
• Experience within liquor distribution or FMCG distribution would be highly advantageous.

Responsibilities

• Lead regional sales, distribution and retail operations to drive revenue growth and profitability.
• Drive commercial performance with responsible pricing, terms and customer retention.
• Oversee the regional distribution centre, warehouse operations, inventory integrity and dispatch efficiency.
• Manage credit control, working capital and supplier relationships for the region.
• Develop and coach a high-performing regional team to meet targets.

Education

Bachelor's Degree in Commerce, Business, Supply Chain, Logistics or related field

Job description

The Head ofRegion – KZN is accountable for the overall commercial and operationalperformance of the KwaZulu-Natal region, ensuring sustainable profitable growthwhile delivering exceptional customer service.

The rolehas end-to-end accountability for regional sales, distribution, warehousing,inventory management, retail operations, customer profitability, cashcollections and supplier relationships. The incumbent is expected to lead ahigh-performing regional team that consistently delivers revenue growth whilemaintaining strong operational discipline, working capital management andcustomer service standards.

As theregional leader, this individual must balance strategic commercial thinkingwith hands-on operational execution, ensuring that every aspect of the businesscontributes towards improving overall regional profitability.

KeyAccountabilities

1.Regional Leadership

• Lead the overall performance ofthe KwaZulu-Natal region.
  
• Build a high-performance,accountable culture.
  
• Translate national strategyinto regional execution plans.
  
• Drive continuous improvementacross all regional functions.
  
• Ensure alignment with companyvalues, governance and compliance requirements.
  

2.Commercial Performance

Own thecommercial performance of the region through profitable revenue growth.

Responsibilitiesinclude:

• Deliver regional revenue andgross profit targets.
  
• Grow market share across bothOn-Trade and Retail channels.
  
• Identify and secure newbusiness opportunities.
  
• Build strategic relationshipswith key customers.
  
• Negotiate customer trading termsthat maximise profitability.
  
• Manage customer retentioninitiatives.
  
• Ensure pricing strategies areconsistently executed.
  
• Lead, coach and develop theregional sales team.
  
• Monitor sales productivity andpipeline.
  
• Review customer call cycles androute optimisation.
  
• Ensure CRM compliance andquality customer information.
  
• Drive execution of promotionalcampaigns.
  
• Improve customer penetrationand wallet share.
  

Take fullownership of the regional distribution centre.

Responsibilitiesinclude:

• Warehouse performance.
  
• Picking accuracy.
  
• Stock integrity.
  
• Dispatch efficiency.
  
• Delivery performance.
  
• Labour productivity.
  
• Warehouse safety andcompliance.
  

5.Retail Operations

Provideoversight of the regional retail store.

Responsibilitiesinclude:

• Revenue growth.
  
• Margin management.
  
• Promotional execution.
  
• Store standards.
  
• Staff productivity.
  

6.Inventory & Supply Chain Management

Workclosely with Central Procurement to ensure:

• Improved supplier servicelevels.
  
• Efficient replenishment.
  
• Working capital optimisation –limiting excess stock and slow moving inventory.
  

Developstrategic supplier partnerships within the region and manage day-to-dayinteraction with suppliers.

8.Credit & Working Capital Management

Responsibilitiesinclude:

• Work closely with CreditControl.
  
• Review overdue accounts weekly.
  
• Participate in collectionstrategies.
  
• Approve customer trading terms.
  
• Assess customer risk.
  
• Support credit applications.
  

The Head ofRegion is expected to understand customer financial health and ensure thatcommercial decisions remain financially sustainable.

Manage theregion as a business unit driving Business Financial Performance.

Reviewregional financial performance monthly and implement corrective actions whererequired.

Requirements

MinimumQualifications

• Bachelor's Degree in Commerce,Business, Supply Chain, Logistics or related field.
  

Experience

• >5 years' senior managementexperience within FMCG, beverage distribution, wholesale or retail.
  
• Proven experience managing adistribution centre.
  
• Experience leadingmulti-functional teams.
  
• Experience managing largecustomer accounts.
  
• Experience negotiatingcommercial agreements.
  
• Strong financial and businessmanagement capability.
  
• Experience managing operationalbudgets and P&L accountability.
  
• Experience within liquordistribution or FMCG distribution would be highly advantageous.