Head of Partnerships & Client Delivery

Boam; Cape Town; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

BoamAI is seeking a Head of Partnerships & Client Delivery to build the operating system behind enterprise partnerships, from pilot to scale. You’ll work directly with the CEO and cross-functional teams, shaping delivery, strategy, and product direction.

This role offers high autonomy, ownership, and potential for global impact as BoamAI scales. In this role you’ll codify playbooks, dashboards, and processes, turning customer insights into scalable solutions while leading partnerships from

Qualifications

• 5+ years in strategy consulting, partnerships, SaaS, or similar client-facing roles.
• Exceptional relationship builder who quickly earns trust with senior enterprise executives.
• Outstanding written and spoken English with strong executive presence.
• Thrive solving messy, ambiguous, high-stakes cross-functional problems.
• Experienced partnering with Engineering and technical teams.
• Enjoy building scalable systems instead of solving the same problem twice.
• Highly analytical with strong judgment and prioritization skills.
• Extremely responsive, dependable, and biased toward action.
• Comfortable influencing Product, Engineering, and Sales without formal authority.
• AI-native and constantly looking for ways to improve productivity using modern AI tools.
• Take ownership, move quickly, and thrive with minimal direction.

Responsibilities

• Turn enterprise pilots into long-term strategic partnerships
• Align Product, Engineering, and ML teams around partner success
• Create the playbooks and operating systems that future teams will run
• Turn deep customer understanding into better products and delivery
• Keep complex cross-functional initiatives moving forward
• Identify opportunities to expand partnerships and increase customer value
• Build scalable systems that improve quality, speed, and consistency
• Produce executive-quality project updates, analyses, presentations, and documents
• Use AI to accelerate delivery, analysis, and communication

Skills

Relationship building

Executive presence

English proficiency

Strategic thinking

Cross-functional collaboration

Tools

Salesforce

Job description

Turn world-class enterprise partnerships into a scalable operating system

BoamAI provides the managed data and intelligence layer behind some of the world’s leading enterprises. We continuously transform messy, unstructured information from public, private, and proprietary sources into reliable, actionable, and always up-to-date intelligence on millions of SMBs and enterprises. That intelligence powers CRMs, data warehouses, AI applications, and mission-critical decisions across the enterprise.

BoamAI is already at the inflection point: strong product–market fit, marquee customers (Uber Eats, Toast), and a profitable foundation. Now we’re ready to scale our enterprise partnerships with the same discipline that built our product.

As Head of Partnerships & Client Delivery, you’ll build the operating system behind every successful enterprise partnership - from first pilot to long-term strategic growth. You’ll work directly with the CEO, who leads top-of-funnel business development, taking ownership from pilot kickoff through implementation, delivery, expansion, and long-term partnership success.

You’ll sit at the intersection of our largest enterprise partners and our Product, Engineering, and ML teams, helping shape not only successful implementations, but the future direction of the product itself.

This role isn’t about answering support tickets or managing renewals. It’s about building the operating system that enables enterprise partnerships to succeed at scale. Every enterprise partner presents a different combination of technical, operational, and organizational challenges. Your job is to solve those problems, then turn what you’ve learned into scalable playbooks that make the next partnership even better.

You’ll build on the systems, playbooks, and processes already supporting our enterprise partnerships: codifying what works, improving what doesn’t, and building what’s missing. You’ll shape the operating model, dashboards, implementation frameworks, and operating rhythms that enable our Partnerships organization to scale.

During your first year you’ll operate as an individual contributor with significant ownership. As BoamAI grows, this role is expected to evolve into the leader of our global Partnerships & Client Delivery organization, hiring and leading the team that runs the function you helped create.

What You'll Do

• Turn enterprise pilots into long-term strategic partnerships
• Align Product, Engineering, and ML teams around partner success
• Create the playbooks and operating systems that future teams will run
• Turn deep customer understanding into better products and delivery
• Keep complex cross-functional initiatives moving forward
• Identify opportunities to expand partnerships and increase customer value
• Build scalable systems that improve quality, speed, and consistency
• Produce executive-quality project updates, analyses, presentations, and documents
• Use AI to accelerate delivery, analysis, and communication

You Might Be a Fit If...

• 5+ years in strategy consulting, partnerships, SaaS, or similar client-facing roles
• Exceptional relationship builder who quickly earns trust with senior enterprise executives
• Outstanding written and spoken English with strong executive presence
• Thrive solving messy, ambiguous, high-stakes cross-functional problems
• Experienced partnering with Engineering and technical teams
• Enjoy building scalable systems instead of solving the same problem twice
• Highly analytical with strong judgment and prioritization skills
• Extremely responsive, dependable, and biased toward action
• Comfortable influencing Product, Engineering, and Sales without formal authority
• AI-native and constantly looking for ways to improve productivity using modern AI tools
• Take ownership, move quickly, and thrive with minimal direction

Strong Pluses

• Management consulting or client-facing strategy experience
• Enterprise SaaS, CRM, data platform, or implementation experience
• Experience working with Salesforce or other CRM platforms
• Experience partnering with Sales and Sales Operations leaders
• Experience managing enterprise pilots or strategic customer implementations
• Built or advised Customer Success, Partner Success, or Professional Services teams
• Experience hiring, mentoring, or leading high-performing teams

Why BoamAI

• Own our most important enterprise relationships from day one
• Build an entire company function - not simply inherit one
• Design the playbooks, operating model, and systems that the future team will use
• Work directly with the CEO on the company’s highest-priority enterprise partnerships
• Help shape product direction through direct customer feedback and strategic insight
• High autonomy, meaningful ownership, and real influence across the company
• Top-tier compensation with meaningful equity upside
• Help build a global, category-defining company from the inside
• Remote option for this role is not offered.