Head of Operations (Remote)

Placements24; LegKraal Gate; Hybrid; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Annual salary up to R

Fully remote work

Health, retirement and wellness benef"

Stock options

Performance-based bonuses

Access to cutting-edge technology

Job summary

Placements24 is seeking an experienced Head of Operations for a fast-growing fintech company. This fully remote leadership role requires directing operational strategy, scaling processes, and aligning customer support, payments, risk management, and compliance with business goals.

You will lead a dispersed operations team, implement KPI-driven improvements, manage budgets and P&L, and collaborate with product, engineering, and marketing to drive growth while maintaining security and regulatory

Qualifications

• Master's degree required in business, finance or related field.
• 10+ years in operations, fintech or financial services.
• Proven remote-first operations leadership and scaling experience.
• Deep knowledge of payments, risk, and regulatory compliance.

Responsibilities

• Develop and implement scalable operational strategy.
• Oversee customer support, payments, fraud prevention, and compliance.
• Lead and mentor a dispersed operations team.
• Drive process improvements and user experience.
• Set and monitor KPIs to track performance.
• Manage budgets, P&L, and resource allocation.
• Ensure compliance with financial regulations and data security.
• Collaborate with product, engineering, and marketing.
• Implement new operations tools and technologies.
• Foster a high-performance culture focused on customers.

Skills

Leadership

Strategy

Remote leadership

KPIs & budgeting

Stakeholder mgmt

Education

Master's degree in Business Administration, Finance, or related field

Tools

Payment systems software

Fraud prevention tools

Regulatory compliance tooling

Job description

About the Role

Our client, a fast-growing fintech company, is looking for an experienced and strategic Head of Operations to lead its operational strategy and execution. This is a fully remote position, designed for a leader who can drive efficiency, scalability, and innovation across a distributed workforce. You will be responsible for overseeing all aspects of operations, from customer support and payment processing to risk management and compliance, ensuring seamless service delivery and supporting rapid business growth. The ideal candidate will possess a deep understanding of operational best practices in the financial technology sector, a proven ability to manage remote teams effectively, and a passion for leveraging technology to enhance operational performance. This is a critical leadership role within a dynamic and innovative company.

Key Responsibilities

• Develop and implement the company's operational strategy, focusing on scalability and efficiency.
• Oversee daily operations, including customer support, payment systems, fraud prevention, and compliance.
• Lead and mentor a geographically dispersed team of operations professionals.
• Drive continuous improvement initiatives to optimize processes and enhance user experience.
• Establish and monitor key performance indicators (KPIs) to track operational performance.
• Manage operational budgets, P&L, and ensure cost-effective resource allocation.
• Ensure compliance with all relevant financial regulations and data security standards.
• Collaborate with product, engineering, and marketing teams to align operational goals.
• Implement and manage new operational tools and technologies.
• Foster a high-performance culture focused on customer satisfaction and operational excellence.

Requirements

• Master's degree in Business Administration, Finance, or a related field.
• 10+ years of experience in operations management, with a strong emphasis on the fintech or financial services industry.
• Proven track record of successfully leading and scaling operations in a remote-first environment.
• Deep understanding of payment processing, risk management, and regulatory compliance in fintech.
• Exceptional leadership, strategic thinking, and problem-solving skills.
• Excellent financial acumen and experience managing significant budgets and P&L.
• Strong ability to build and manage high-performing remote teams.
• Outstanding communication and stakeholder management skills.
• Proficiency in relevant operational software and analytics tools.
• Must be highly motivated and effective in a fully remote work setting.

Benefits

• An attractive annual salary up to R .
• Full remote work flexibility, enabling work from anywhere.
• Comprehensive health, retirement, and wellness benefits.
• Opportunities for significant impact and career growth in a leading fintech company.
• Generous performance-based bonuses and stock options.
• Access to cutting-edge technology and innovative projects.