Customer Success Analyst - Data & Ops

Nebula; Cape Town; On-site; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Leave days & mulligan system

Remote work setup assistance

Well-being program

Job summary

1Nebula in South Africa is seeking a Customer Success Analyst to analyze data, identify trends and provide reporting to optimize the customer experience across the SaaS platform.

You will bridge customer service and operations, develop scalable dashboards, train teams, and partner with CS, product, and other teams to drive adoption and efficiency.

The role offers remote work options, strong growth, and a suite of perks including leave, home office setup, and learning opportunities.

Qualifications

• 3+ years in data analytics, business intelligence, or SaaS customer success strategy.
• Strong ability to translate data into actionable insights.
• Experience with scalable reporting for large datasets.

Responsibilities

• Identify inefficiencies in the support workflow and suggest improvements.
• Assist in developing automation solutions.
• Work with the Customer Success team to streamline client responses and improve service levels.
• Improve internal workflows to increase efficiency.
• Work closely with internal teams to ensure smooth handovers from new customers to onboarding.
• Support internal teams by improving workflows, handling client queries, and ensuring smooth internal operations within Customer Success.
• Partner with CS, product and other teams to improve overall customer experience.
• Align with internal teams on customer communication plans and training content.

Skills

Data analytics

SaaS customer success strategy

Storytelling

Education

Relevant degree or Diploma

Tools

SQL

Python

R

Data visualization tools

Job description

1Nebula in South Africa is seeking a Customer Success Analyst to analyze data, identify trends and provide reporting to optimize the customer experience across the SaaS platform.

You will bridge customer service and operations, develop scalable dashboards, train teams, and partner with CS, product, and other teams to drive adoption and efficiency.

The role offers remote work options, strong growth, and a suite of perks including leave, home office setup, and learning opportunities.