Head of Customer Engagement & Personalization
Pep
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Job summary
PEP is seeking a Customer Engagement Lead to architect our customer experience and unlock the full potential of our Martech platform. You will lead a high-performance, multidisciplinary team and turn data into deeply personalized customer moments across channels, ensuring every interaction feels understood and valued.
You will bridge our tech teams and business goals—spearheading initiatives from personalized WhatsApp messaging to loyalty rewards, with a relentless focus on helping customers
Skills
Job description
PEP is seeking a Customer Engagement Lead to architect our customer experience and unlock the full potential of our Martech platform. You will lead a high-performance, multidisciplinary team and turn data into deeply personalized customer moments across channels, ensuring every interaction feels understood and valued.
You will bridge our tech teams and business goals—spearheading initiatives from personalized WhatsApp messaging to loyalty rewards, with a relentless focus on helping customers
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