Customer Engagement Lead

Pep; Cape Town; On-site; ZAR 800,000 - 1,100,000; Full time

Job summary

PEP is seeking a Customer Engagement Lead to architect our customer experience and unlock the full potential of our Martech platform. You will lead a high-performance, multidisciplinary team and turn data into deeply personalized customer moments across channels, ensuring every interaction feels understood and valued.

You will bridge our tech teams and business goals—spearheading initiatives from personalized WhatsApp messaging to loyalty rewards, with a relentless focus on helping customers

Skills

Customer experience

Leadership

Data analysis

Martech

Job description

At PEP, our purpose is to make it possible for everyone to look and feel good. We are looking for a Customer Engagement Lead to architect our customer experience, unlock the full potential of our Martech platform, and lead a high-performance, multidisciplinary team. Your mission is to inspire customers to love and choose PEP. By turning data into deeply personalized experiences, you and your team will ensure our customers always feel understood and valued.

In this role, you’re the person who takes PEP’s mountain of data and turns it into real, meaningful moments for our customers. You will be the bridge between our tech teams and our business goals—making sure everything we do, whether it’s sending a personalized WhatsApp message, recommending the right school gear, or giving out loyalty rewards, feels natural, helpful, and completely focused on the customer shopping with us.

Customer Engagement Lead Northern Suburbs (Cape), ZA