Head of Collections Operations & Performance

Liquid Thought Group; Cape Town; On-site; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Medical Insurance

Provident Fund

Performance-based incentives

Job summary

Liquid Thought Group is seeking a dynamic Head of Collections to lead our collections operations, drive recoveries, and ensure compliant, customer-focused performance in a fast-paced lending environment.

You will shape strategy, manage senior managers, monitor portfolios, optimize processes, and report to executives while ensuring adherence to regulatory requirements such as the National Credit Act and POPIA.

Qualifications

• 8–10 years' experience in collections, credit, or debt recovery environments.
• Minimum 5 years in a senior management role.
• Experience within financial services, lending, or call centre operations.
• Proven experience managing large collections teams and portfolios.
• Strong knowledge of collections systems and reporting tools.

Responsibilities

• Develop and implement collections strategies to maximize recoveries and reduce delinquency.
• Lead and manage Collections Team Managers
• Monitor portfolio performance and implement corrective actions where required.
• Drive operational efficiency and productivity within the collections environment.
• Manage collections budgets, forecasting, and operational costs.
• Ensure compliance with the National Credit Act, POPIA, and company policies.
• Oversee collections systems, reporting, and performance management.
• Build a high-performance and accountable collections culture.
• Provide strategic reporting and insights to Executive Management.

Skills

Leadership

Analytics

Communication

Negotiation

Attention to detail

Operations management

Performance management

Decision making

Education

Business Management

Finance

Credit Management

Operations Management

Commerce

Job description

Liquid Thought Group is seeking a dynamic Head of Collections to lead our collections operations, drive recoveries, and ensure compliant, customer-focused performance in a fast-paced lending environment.

You will shape strategy, manage senior managers, monitor portfolios, optimize processes, and report to executives while ensuring adherence to regulatory requirements such as the National Credit Act and POPIA.