Head of Claims Operations — Pretoria

Placements24; South Africa; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development

Job summary

Placements24 in Pretoria, Gauteng, seeks a seasoned Claims Operations Manager to lead the claims department and optimize processing. You will guide a team of claims adjusters and support staff to ensure efficient, accurate, and customer-centric settlements.

The role requires 6+ years in claims management with leadership, strong knowledge of SA regulations, and the ability to drive cost controls and service improvements. A competitive package awaits in a stable insurer setting.

Qualifications

• Bachelor's degree in Business Administration or Management.
• 6+ years in insurance claims management, including 3+ years in leadership.
• Proven track record with high-volume claims operations.
• Knowledge of Property, Casualty, and Motor lines.
• Understanding SA insurance regulations.

Responsibilities

• Oversee and motivate the claims handling team to operational excellence.
• Develop and implement efficient claims workflows.
• Monitor performance metrics and identify improvement areas.
• Ensure accurate and timely settlement in line with policy terms.
• Manage budgets and control costs.
• Foster relationships with internal units, service providers, and policyholders.
• Ensure compliance with regulatory requirements.
• Implement quality assurance programs for adjudication.
• Drive initiatives to enhance customer experience throughout the claims journey.

Skills

Leadership

Operational management

Process improvement

Customer-centric service

Analytical skills

Communication

Interpersonal skills

Education

Bachelor's degree

Tools

Claims management software

Job description

Placements24 in Pretoria, Gauteng, seeks a seasoned Claims Operations Manager to lead the claims department and optimize processing. You will guide a team of claims adjusters and support staff to ensure efficient, accurate, and customer-centric settlements.

The role requires 6+ years in claims management with leadership, strong knowledge of SA regulations, and the ability to drive cost controls and service improvements. A competitive package awaits in a stable insurer setting.