Head: Client Enablement and Analytics

Network Finance; Randburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

Network Finance is seeking a senior leader to own and advance our flagship Client Ranking Scorecard, moving from static reporting to AI-powered, predictive analytics. You will govern QA across human and AI-assisted interactions and translate insights into compelling client narratives for top strategic clients.

You will present performance insights confidently to C-Suite and stakeholders, while building and guiding a high-calibre insights team focused on delivering first-rate client outcomes.

Qualifications

• Bachelor’s degree in a related field; postgraduate advantageous.
• 8+ years in collections strategy, BI, or operational analytics with 3+ years at senior management.
• Proven ability presenting insights to executive and client audiences.
• Experience implementing AI/automation to optimise workforce efficiency.

Responsibilities

• Own and deliver the Client Ranking Scorecard - flagship performance product.
• Lead the shift from static reporting to AI-powered, predictive analytics.
• Govern quality assurance across human and AI-assisted agent interactions.
• Translate insights into compelling client narratives and ensure first-place rankings across strategic clients.
• Present performance insights with confidence to C-Suite and client stakeholders.
• Recruit, develop, and inspire a high-calibre insights and quality team.

Skills

Collections strategy

BI analytics

Operational analytics

Executive presentation

Education

Bachelor’s degree in Business/Data Analytics/Statistics/Strategy

Tools

AI/Automation tools

Campaign analytics tools

Job description

Key Responsibilities:

• Own and deliver the Client Ranking Scorecard - our flagship performance product.
• Lead the shift from static reporting to AI-powered, predictive analytics.
• Govern quality assurance across human and AI-assisted agent interactions.
• Translate insights into compelling client narratives and ensure first-place rankings across strategic clients.
• Present performance insights with confidence to C-Suite and client stakeholders.
• Recruit, develop, and inspire a high-calibre insights and quality team.

Job Experience and Skills Required:

• Bachelor’s degree in Business, Data Analytics, Statistics, Strategy, or related field (postgraduate advantageous).
• 8+ years’ experience in collections strategy, BI, or operational analytics, with at least 3 years at senior management level.
• Proven track record presenting insights to executive and client audiences.
• Experience implementing AI/automation tools to optimise workforce efficiency.
• Strong command of campaign analytics, client ranking methodologies, and governance cadences.