Handyman

Ennismore; Johannesburg; On-site; ZAR 180,000 - 250,000; Full time

Job summary

HYDE Johannesburg Rosebank is a lifestyle hotel brand offering a festival-inspired food lovers paradise with 131 rooms and a vibrant atmosphere.

The role involves maintaining facilities, performing preventive maintenance, and assisting guests with requests while upholding high standards of safety and service. You will work with a professional team to ensure a seamless guest experience in a fast-paced hospitality setting.

Qualifications

• Trade qualification (Electrical/Mechanical/Plumber) from a recognised body.
• Proven experience in facilities maintenance and equipment care.
• Clear communication in English with guests and colleagues.
• Shows urgency and dedication to guest comfort and safety.
• Teamwork and professional conduct under pressure.

Responsibilities

• Carry out preventive maintenance, installations, repairs and troubleshooting of electrical, refrigeration and general facilities.
• Maintain cleanliness and repair of furnishings, facilities and equipment.
• Perform routine cleaning and safety checks as required; report incidents or damages promptly.
• Respond to breakdowns in a timely manner and ensure safe operation of equipment.
• Ensure guest requests are handled courteously and efficiently while maintaining safety standards.

Skills

English communication

Customer service

Safety awareness

Team collaboration

Education

Trade qualification (Electrical/Mechanical/Plumber)

Job description

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Description

General Responsibilities

• Ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced/refurbished as required
• Perform preventative maintenance, installations, repairs and troubleshooting on refrigeration and electrical systems and general facilities
• Perform rotation cleaning duties as required
• Report any accident, or damage to equipment immediately
• Ensure that the facilities and equipment are continuously in good repair and safe for human use
• Responding to breakdowns timeously

Customer Specific Responsibilities

• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently
• Ensure that all logistics duties are performed and completed with minimal interruption and inconvenience to guests, and the service operation
• If spoken to acknowledge guests using the appropriate levels of discretion and the correct forms of address
• Report or hand in any property belonging to the guest left lying open in the room
• Ensures that areas where jobs are undertaken are left properly clean and ready for use
• Always display a polite and gracious manner.

Quality Specific Responsibilities

• Comply with and apply all relevant quality standards, policies, processes, rules and procedures
• Follow the established sequences of logistics service, adjusting for the needs of operations
• Complete any paperwork required as part of the job
• Notice and communicate to management opportunities to further improve quality standards
• Contribute to the implementation of on-going and continuous improvements

Facilities

• Maintain any storage facilities to ensure they are clean and tidy
• Be aware and familiar with operating procedures for all departmental machines, equipment and tools

Qualifications

Knowledge and Experience

• Qualified Electrical / Mechanic or Plumber with recognised Trade Test
• Experienced in advanced facilities and equipment maintenance practices
• Ability to effectively communicate with others in English
• Intermediate level equipment and facilities maintenance knowledge and application thereof through duties
• Displays a sense of urgency and dedication to meeting the needs and wishes of others
• Dedicated to achieving high standards by working with others in a friendly and professional manner
• Ability to work effectively and safely when under pressure and when placed with demands

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.