Front Office Intern

Accor; Johannesburg; On-site; ZAR 67,000 - 134,000; Full time

Benefits offered by this job

Competitive package

Development opportunities

Job summary

HYDE Johannesburg Rosebank is offering a Front Office internship where you will learn by shadowing colleagues and contributing to daily operations. The role includes clerical tasks, assisting the team, and exposure to multiple departments to gain well-rounded hospitality experience.

The position focuses on developing guest service skills, effective communication, and professional integrity in a vibrant hotel environment, with opportunities for development within an international, fast-growing

Qualifications

• Tertiary qualification in hospitality or tourism.
• Proficient in Microsoft Office applications.
• Excellent English and other official languages.
• Dedicated to achieving high standards by working with others.
• Demonstrates integrity and professionalism.

Responsibilities

• Perform clerical duties as assigned by a manager or supervisor.
• Constantly grasp the training given.
• Respond to guest requests promptly.
• Handle all equipment, tools and machinery with care and respect.
• Respond promptly to all service requests.
• Report any accident or damages to equipment immediately.
• Processing data entry.

Skills

Customer service

Communication

Teamwork

English proficiency

Education

Hospitality or Tourism tertiary qualification

Tools

Microsoft Office

Job description

Company Description

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Description

The Front Office intern is expected to learn and gain experience from colleagues and participate in development opportunities; this includes job shadowing and constantly assisting when required.

The intern will assist and contribute to the team and department, by performing clerical and ad hoc duties. The intern may also be required to assist other departments in order to gain distinct experience and aid the organisation.

General Responsibilities

• Perform clerical duties as assigned by a manager or supervisor
• Constantly grasp the training given
• Respond to guest requests
• Handle all equipment, tools and machinery with care and respect
• Respond promptly to all service requests.
• Report any accident, or damages to equipment immediately
• Processing data entry

Customer Specific Responsibilities

• Ensure guest satisfaction by performing such duties as attending to their requests and inquiries courteously and efficiently
• If spoken to acknowledge guests using the appropriate levels of discretion and the correct forms of address
• Report or hand in any property belonging to the guest left lying open in the room
• Ensures that areas where jobs are undertaken are left properly clean and ready for use
• Always display a polite and gracious manner

Qualifications

Knowledge and Experience

• Tertiary qualification is hospitality or tourism
• Fair user of Microsoft Office applications
• Ability to effectively communicate with others in English and other official languages
• Dedicated to achieving high standards by working with others
• Demonstrates exceptional levels of integrity
• Ability to work effectively and safely when under pressure and when placed with demands

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.