Hands-On Software Engineering Manager – Fulfilment Ops

takealot.com; South Africa; On-site; ZAR 900,000 - 1,400,000; Full time

Benefits offered by this job

Hybrid working model

Mentorship programme

Tech community & online learning

Birthday leave

Staff discount

Free parking

Job summary

takealot.com, a leading South African online retailer, is seeking a Software Engineering Manager for the Fulfilment Engineering team in South Africa. You will be responsible for cross–functional operations, scaling teams, and delivering solutions that improve the fulfilment process.

The role combines hands-on technical leadership with strategic planning, stakeholder management, and mentorship to grow a high-caliber engineering team within a fast-paced e-commerce environment.

Qualifications

• Degree or equivalent experience in CS/Engineering.
• Strong SQL/GBQ experience in high-load environments.
• Experience with e-commerce applications is advantageous.
• Exposure to cloud infrastructure (AWS/Azure) and API integrations is advantageous.
• Proven experience managing multiple stakeholder relationships.
• Exposure to IT infrastructure, networking and software systems.

Responsibilities

• Handle operational issues across multiple divisions to improve fulfilment.
• Remain hands-on as a manager while tackling operations.
• Build and retain a high-caliber engineering support team.
• Mentor and develop team careers.
• Lead processes within the team and remove blockers.
• Prioritize commitments and manage stakeholder expectations.
• Contribute to architectural and strategic planning with peers.
• Collaborate with stakeholders to gather requirements and resolve issues.
• Track team productivity and drive operational excellence using metrics.
• Lead initiatives to improve system operations.

Skills

Solution oriented

Analytical thinking

Data-driven

Interpersonal

Written & verbal comms

Learning by doing

High energy

Education

Bachelor's Degree or Advanced Diploma in CS/Engineering

Tools

SQL/GBQ

AWS

Azure

Jira

ServiceNow

Zendesk

APIs

Job description

takealot.com, a leading South African online retailer, is seeking a Software Engineering Manager for the Fulfilment Engineering team in South Africa. You will be responsible for cross–functional operations, scaling teams, and delivering solutions that improve the fulfilment process.

The role combines hands-on technical leadership with strategic planning, stakeholder management, and mentorship to grow a high-caliber engineering team within a fast-paced e-commerce environment.