Software Engineering Manager (Fulfilment Operations)

Takealot Group; Cape Town; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid working model

Mentorship programme

Tech learning access

Staff discount

Birthday leave

Job summary

Takealot Group in South Africa seeks a Software Engineering Manager to lead the Fulfilment Engineering team and drive delivery across the fulfilment process.

You will balance hands-on leadership with strategic architecture, mentor a high-caliber team, and collaborate with stakeholders to remove roadblocks and prioritise initiatives.

The role offers a hybrid model, mentorship, and access to a tech stack including AWS, Kubernetes, and cloud-based analytics.

Qualifications

• Bachelor’s Degree or advanced diploma in CS/Engineering or related field; equivalent experience acceptable.
• Good SQL/GBQ experience in a high-load environment.
• Experience with e-commerce applications is advantageous.
• Exposure to AWS/Azure, SQL, API integrations, and enterprise ticketing systems.
• Proven ability to manage multiple stakeholder relationships.
• Exposure to IT infrastructure, networking, cloud technologies, and software systems.
• Solid understanding of incident, problem, and change management processes.

Responsibilities

• Handle operational issues across divisions to affect the fulfilment process.
• Remain hands-on as a manager while addressing operational processes.
• Build and retain a high-caliber engineering support team.
• Support and develop the careers of team members.
• Lead team processes and remove roadblocks to improve performance.
• Manage team commitments, prioritization, and alignment with stakeholders.
• Engage in architectural and strategic planning with peers and senior developers.
• Gather requirements and manage expectations with stakeholders.
• Collaborate across business levels to resolve issues.
• Track productivity and operational excellence using metrics.
• Lead operations improvement initiatives for systems covered.

Skills

Solutions-oriented

Analytical thinking

Quantitative skills

Stakeholder communication

Verbal/written communication

Learning agility

Interviewing skills

Education

Bachelor’s Degree in CS/Engineering

Equivalent experience

Tools

AWS

Azure

SQL Databases

Jira Service Desk

ServiceNow

Zendesk

Kubernetes

Job description

takealot.com, a leading South African online retailer, is looking for a highly talented Software Engineering manager to join our Fulfilment Engineering team in South Africa.

Think you’ve been challenged before? Think again!

• Scale : 4 million happy shoppers shop online on takealot.com. Show them what you can do.
• Learn : We work with the best of the best, and then some. Code alongside industry leaders and upskill in record time.
• Grow : Expand your career in the fast-growing Takealot Group: takealot.com and Mr D. We like to promote from within: Here’s your chance.

Who’s who in the tech space

The position reports to the Senior Engineering Manager: Group Fulfilment Operations.

Your mission, should you choose to accept it:

• In this position you will be responsible for handling operational issues across multiple divisions which will empower you to understand and affect every part of the fulfilment process.
• This position is ideal for someone who is keen to remain hands-on as a manager while being able to tackle operational processes.
• Build and retain a high caliber engineering support team
• Support and develop the careers of members of the team
• Lead the processes within the team
• Remove roadblocks and interruptions to help the team perform
• Manage the commitments for the team, playing a key role in prioritization
• Be involved with the architectural and strategic planning with peers and senior developers
• Work with stakeholders to gather requirements, and manage expectations
• Work with all levels within the business to resolve issues.
• Track and ensure team productivity is healthy using a metrics-based approach
• Track and ensure operational excellence in the team using a metrics-based approach
• Analyze reports to identify trends in recurring issues and collaborate with stakeholders to develop and implement solutions.
• Lead operations improvement initiatives in the areas of covered by the systems being supported

The skills we need:

• A solutions-oriented, can-do attitude and high-energy
• Strong analytical and critical thinking, using data to inform decisions
• Solid quantitative skills
• Ability to interview and interact professionally with internal and external people
• Capability to present ideas succinctly, in writing and verbally
• Versatile and with the appetite to learn by doing
• Exceptional written and verbal communication skills

Qualifications & Experience:

• Bachelor’s Degree or Advanced Diploma in Computer Science, Engineering, or any related area of study. In the event that you do not have a Bachelor’s Degree or an Advanced Diploma, equivalent experience in the related area is sufficient.
• Good SQL/GBQ experience in a high-load environment.
• Experience with e-commerce-based applications is advantageous.
• Exposure to cloud infrastructure (AWS/Azure), SQL databases, API integrations, and enterprise ticketing systems (e.g., Jira Service Desk, ServiceNow, Zendesk) is advantageous.
• Proven experience managing multiple stakeholder relationships.
• Exposure to IT infrastructure, networking, cloud technologies, and software systems.
• Solid understanding of incident, problem, and change management processes.

Let’s talk about life @ Takealot Group

• The power is in your hands : We offer a market-related, Total Remuneration Package.
• No doors : We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great.
• Remote working : Love water cooler chats and working from home? Takealot.com offers a hybrid working model for the best of both worlds.
• Mentorship programme : We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best.
• Naspers Tech Community & Online Learning : Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera, and more.
• Good times : Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times).
• Staff discount. Millions of products across 28 departments. What more could you ask for?
• TakealotMORE Benefit
• Birthday leave : Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most : Confidential counseling, legal support, and financial guidance, for free, anytime, anywhere.
• Tech stack (for days): Angular, Scala, Kotlin, Google Cloud, Kafka, Redis, Kubernetes and all things machine learning. If you build it, they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given a preference.