Guest Services Manager

Placements24; Sandton; Hybrid; ZAR 420,000 - 680,000; Full time

Benefits offered by this job

Hybrid work model

Career growth

Hotel discounts

Professional development

Performance incentives

Job summary

Placements24 is seeking a proactive Guest Services Manager for an upscale Sandton property to oversee guest relations and front office operations. This hybrid role emphasizes leadership, impeccable service, and seamless experiences from arrival to departure.

You will lead the front desk and concierge teams, address guest concerns with professionalism, and implement standards that align with luxury hospitality. Strong PMS skills and guest-centric mindset are essential.

Qualifications

• Minimum 3 years in guest services or front office management.
• Strong leadership, communication, and problem-solving skills.
• Proficiency with hotel PMS and luxury service standards.
• Ability to work flexible hours in a hybrid setup.

Responsibilities

• Lead front desk, concierge, and guest relations teams.
• Ensure efficient check-in/out and accurate reservations.
• Address guest concerns promptly to ensure satisfaction.
• Develop and train staff on service standards.
• Monitor feedback and drive service improvements.
• Collaborate with other departments for seamless stays.

Skills

Leadership

Communication

Problem-solving

Guest relations

Front office management

PMS proficiency

Tools

PMS

Job description

About the Role

Our client is seeking a proactive and guest-focused Guest Services Manager to oversee guest relations and front office operations at their upscale property in Sandton . This hybrid role requires a leader dedicated to ensuring an exceptional and seamless guest experience from arrival to departure. You will manage the front desk team, handle guest concerns with professionalism, and implement service standards that align with the hotel's luxury brand. The ideal candidate possesses strong interpersonal skills, a keen eye for detail, and a passion for creating memorable moments for every guest.

Key Responsibilities

• Lead and manage the front desk, concierge, and guest relations teams.
• Ensure efficient check-in and check-out processes, handling reservations and guest inquiries accurately.
• Proactively address guest concerns and resolve issues to ensure satisfaction and loyalty.
• Develop and implement service standards and training programs for guest-facing staff.
• Monitor guest feedback and implement service improvements.
• Collaborate with other departments to ensure seamless guest experiences throughout their stay.

Requirements

• Minimum of 3 years of experience in guest services, front office management, or a similar hospitality role.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in hotel property management systems (PMS).
• A strong understanding of luxury hospitality standards and guest expectations.
• Ability to work flexible hours, including weekends and holidays, in a hybrid capacity.
• A professional and polished demeanor with a passion for service excellence.

Benefits

• Competitive salary and performance-based incentives.
• Hybrid work model providing a balance between office and remote work.
• Opportunities for professional development and career growth in hospitality management.
• Access to hotel amenities and discounts.
• A stimulating work environment in the heart of Sandton .